Senior Client Implementation Manager
Legal & General
VN-11246, United Kingdom
4 ngày trước
  • Company Info
  • Working here is about being there for our customers; we’re available should the worst happen and we work together to enable social and financial equality across the UK.

    But it’s also about you how you develop and what you can achieve. We’ll help your talent thrive in an environment where you’ll be supported to work flexibly and autonomously, sharing in our success and rewarded for a great performance with a generous benefits package.

  • Department Info
  • With a team of over 400 people servicing over 2.8 million customers and over 13,000 corporate clients our Workplace DC Pensions business helps people plan and save for their retirement.

    Our vision is to be recognised through market leading customer engagement and digital innovation as the expert in helping customers achieve their long term saving goals and to be their employer’s partner of choice.

    We’re a trusting, enthusiastic and commercially ambitious business who really care about helping our customers save for their future.

    We value each other and take absolute pride in performing at our very best.

    We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion / belief, sexual orientation or age.

  • Job Duties
  • To personally develop and direct the end-to-end implementation of complex DC workplace pension schemes for both new and existing strategic clients, being some of the largest corporates in the UK.

    Having responsibility for setting the foundation for LGIM’s long term partnerships with each of these organisations. Successfully on-

    board these clients by taking personal responsibility for all aspects of each programme and in doing so ensure LGIM meets its stated targets and objectives in terms of DC contribution flows and assets under management.

    The client programmes managed in this role are critical to the ongoing success of the DC Pensions business.

    Work closely with senior members of the DC Workplace Operations, Client Management and Product teams, directing all aspects of the implementation process, establishing and managing multiple work streams, and ensuring all milestones agreed for the programme project plan are achieved in a way that takes into account the fair treatment of all customers

    Working closely with the implementation support team, ensure the provision to LGIM’s largest and most strategically important clients, their intermediary if any and to all other interested parties, including identified senior internal stakeholders, appropriate documentation demonstrating how the pension scheme on-

    boarding process is being directed, tailoring the project documentation to the needs and expectations of the client given the complexity of implementation programme

    Ensure full and regular update communication is provided to all senior stakeholders involved with the implementation programme both external and those internal to LGIM -

    and that all roles, responsibilities and timescales for each implementation programme are widely understood. This may necessitate maintenance of both internal and external facing programme project plans and will require close engagement and relationship development with board directors of FTSE50 organisations and their direct reports

    Work as part of the senior team within DC Pensions presenting our strategic client implementation credentials in order to maximise strategic and complex new business opportunities at tender, beauty parade and site visit stages and directing implementation support colleagues in the production of opportunity specific implementation programme documentation, thereby making a significant contribution to the achievement of DC Pensions targets

    Work closely with colleagues across Workplace DC and the wider LGIM to further develop and evolve the framework for complex client implementation and asset transfer programmes, sharing best practice with implementation colleagues in order to aid their own development

    Direct the implementation support team to keep divisional MI up-to-date on a weekly basis with strategic client scheme potential, to include expected number of lives, projected APE and evolving timeline and ensure that each complex implementation programme is managed such that it meets its full expected potential

    Undertake a Post Implementation Review for each implementation programme, arranging a meeting with senior stakeholders at the strategic client and their intermediary to review the progress of the project and demonstrating that the role of the nominated Senior Client Director is fully understood and that that individual has been involved during the implementation programme and before receiving a full handover.

    Share best practice with colleagues and provide case study material and input in all cases

    Maintain an excellent knowledge of LGIM DC Pensions products, proposition and processes, and keep abreast of developments across LGIM, of relevant market activity and of legislative developments in order to be able to review and direct change to the approach to implementations and asset transfers.

    Take the lead for DC Distribution on propositional and product developments and display flexibility to adapt to new demands as they arise whether through market, regulatory or internal business driver of change, discussing these with senior external stakeholders on behalf of LGIM as required and demonstrating an understanding of the impacts on the strategic client and their objectives

  • Skills Required
  • Professional qualifications in relation to the role are desirable for example PMI or Certificate in Financial Planning

    Prince2 or another project management accreditation is desirable

    Detailed experience and knowledge of workplace pension product and proposition solution design and of client needs

    Commercial awareness of DC market dynamics, regulation and of the competitive landscape

    Demonstrable track record of leading the successful implementation of complex programmes for strategic clients

    Strong programme / project management experience is required

    Proven track record of successful engagement with very senior client and intermediary stakeholders and with senior leadership teams throughout LGIM

    Excellent communication skills, including the ability to negotiate at a senior level, both internally and externally, in person and in writing, and to successfully chair meetings with senior stakeholders present

    Excellent presentation skills including the ability to articulate and convey our proposition and implementation concepts to a board director audience in a clear and compelling manner

    Delivery focused and able to demonstrate the ability to lead a virtual team to meet challenging deadlines

  • Benefits
  • Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you.

    Our employees have a wide range of benefits including a generous pension scheme, life assurance, 30 days' holiday, private medical insurance, performance related bonuses, discounts at both a huge range of high street stores and our own great products, as well as a 12% car allowance scheme, your hard work will be rewarded when you join us.

    For further information, please contact jessica.taylor landg.com

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