CUSTOMER SUCCESS EXECUTIVE, KATALON
KMS Technology
Ho Chi Minh City
4 ngày trước

Established in 2009, KMS Technology is a U.S.-based engineering and software services company with development centers in Vietnam.

Over 11 years of operation, KMS Technology has been trusted by international clients for the superior quality of products and expertise of Vietnamese engineers.

KMS builds and successfully launches its own software companies through its internal startup incubator, . Most notable companies include , , , and .

Under the brand, , the company serves the Asia Pacific region, offering technology solution consulting and bringing the most advanced and latest technologies to the Asian market.

KMS is committed to making a long-lasting social impact by partnering with non-profit organizations that give disadvantaged students fair and better employment opportunities.

The company regularly cooperates with universities, participates in IT training activities and specialized events, and sponsors scholarship programs in Vietnam.

The company has received many prestigious industry awards and has been named one of the greatest places to work in Vietnam, Asia, and the U.

S. for many years in a row.

Established in 2009, KMS Technology is a U.S.-based engineering and software services company with development centers in Vietnam.

Over 11 years of operation, KMS Technology has been trusted by international clients for the superior quality of products and expertise of Vietnamese engineers.

Job Description

The Customer Success team at Katalon works with new and existing businesses of all shapes and sizes. The Customer Success executive will help Katalon delight, retain and earn loyalty from customers.

He / she is truly passionate about Software-as-a-Service and is a self-starter who has demonstrated success in dealing with ambiguity, operating in a high-growth environment and solving problems with limited oversight.

Responsibilities :

Provide immediate on-boarding activities such as installation and training following investment of Katalon

Own overall relationship with assigned clients, which include : increasing adoption, ensuring retention, and satisfaction

Work with clients to build Customer Success Plans, establishing critical goals, or other key performance indicators and aid the customer in achieving their goals

Measure and monitor customers achievement of critical and key performance indicators

Establish regular cadence (Weekly, Monthly, Quarterly) with each assigned clients, to review health metrics

Qualifications

Experience selling / communicating functionality and how this functionality adds value to organizations. Experience influencing and collaborating with Product teams

Experience onboarding customer organizations and maintaining those relationships throughout the customer lifecycle

Experience managing renewal conversations and renewing existing agreements and delivering Customer Success services at scale

Strong problem solving and analytical skills; ability to evolve business and product strategy based on research, data and industry

Strong cross-functional project management, communication, and stakeholder management skills

Nice to have :

Experience with Selenium, TestNG, Integrated Development Environment, Software Test Automation, CI / CD is highly desired.

Additional Information

Perks you Enjoy

  • Working in one of the Best Places to Work in Vietnam
  • Building large-scale & latest technology software products
  • Working & Developing with Passionate & Talented Team
  • Attractive Salary and Benefits
  • Flexible working time
  • Premium health care insurance for you and your loved ones
  • Company trip in every summer, big annual year-end party every year, team building, etc.
  • Fitness & sports activities : football, tennis, table-tennis, badminton, yoga, swimming
  • Joining community development activities : 1% Pledge, charity every quarter, blood donation, public seminars, career orientation talks,
  • Free in-house entertainment facilities (foosball, ping pong, gym ), coffee (latte, cappuccino, espresso) and snack (instant noodles, cookies, candies )
  • And much more, join us and let yourself explore other fantastic things!

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