Senior User Experience Researcher
Home Credit
Ho Chi Minh, Vietnam
5 ngày trước

KEY RESPONSIBILITIES

  • Independently plan, design, execute, analyse and report user qualitative research and communicate those results with stakeholder to guide the direction of digital Home Credit products ;
  • Facilitate user In-Depth Interview or focus group discussion to deep dive in understandings user target audience;
  • Identify potential problematic touchpoints according to user target audience;
  • Closely work with Online Data Analyst to continuously improve users' measurement tools to effectively collect and monitor user feedbacks at each defined touchpoint;
  • Propose and take lead in enhancement activities, focusing on Online activities and other related process improvement, culture building.
  • JOB REQUIREMENT

  • Need-to-have areas Education : Bachelor’s Degree in Psychology, Human Computer Interaction or equivalent is required; Minimum 03 years of experience in Qualitative Research / UX Research or similar role;
  • Excellent at project management and time management; Good English skills; Ability to communicate research results to cross functional stakeholders with data storytelling presentation;
  • Strong emotional intelligence; Good work ownership and result oriented.

  • Nice-to-have areas Knowledge in quantitative research methods;Experience in ecommerce and fintech is a plus;Familiar with using digital platforms (web, mobile application);
  • Knowledge in statistic and data analysis.

    COMPENSATION & BENEFIT

  • 13th Salary Fixed and KPI Bonus
  • PTI Health Care for personal
  • 24 / 7 Accidental Insurance
  • 100% Social Insurance
  • Meal + Phone Allowance
  • Yearly Medical Checkup
  • 15 Annual Leaves
  • Professional and Transparent Working Environment
  • Apply Latest Financial Technology in the World
  • Báo cáo công việc này
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