Guest Service Internship (Korean Nationality)
Hotel Royal Hoi An, MGallery
Hoi An, Central, Vietnam
2 ngày trước

Management trainee 6

Training Fixed-term contract : Yes Duration of fixed-term contract (in months) : 6 Status Full Time Anticipated Start Date 01-09-2019


Hotel Royal Hoi An, MGallery +840235395077


Level of Education Bachelor / Licence Areas of study Tourism Professional experiences 1 to 2 years Languages essential English Optional languages Korean

Essential and optional requirements

Knowledge and Experience

  • Certificate in Hospitality Management or relevant certificate
  • Competencies

  • Excellent communication and customer contact skills
  • Results and service oriented with an eye for details
  • Ability to multi-task, work well in stressful & high-pressure situations
  • A team player & builder
  • A motivator & self-starter
  • Well-presented and professionally groomed at all times
  • A.Job Purpose :

  • Review and update the Logbook.
  • Be smart, well groomed and maintain a friendly and cheerful disposition all the times.
  • Report regularly on happening to RDM / FOM and GM.
  • Maintain associate relations.
  • Resolve guest complaints.
  • Ensure the services are up to the required standard.
  • Smooth check-in / check-out procedures.
  • Check hotel situation, occupancy, functions, groups and VIPs.
  • Co-operation with hotel’s Departments Housekeeping, Engineering, F&B etc.
  • Attend training classes as per schedule
  • Show fullest cooperation and respect within the team and other departments
  • Is aware of the daily activities and has product knowledge of all the hotel facilities
  • B.Primary Duties :

  • Register and process check in for all arrivals.
  • Handle guest check outs efficiently and professionally.
  • Update guest information into the computer after a complete check in.
  • Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
  • Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
  • Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
  • Resolve guests complaints / requests and liaise with the department concerned to ensure immediately follow up.
  • Handle issuance of guest room key cards and ensure effective control for guest security.
  • Check and convey message, mail and package to Guests.
  • Assist at the Information counter, Foreign Exchange, Night Audit and, Business center, as and when assigned.
  • Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
  • Handle safe deposit boxes in a accordance with the OSM (Operating Standards Manual).
  • Report any unusual occurrences or requested to manager.
  • Be aware of the hotel accident Prevention Policies.
  • Ensure the cleanliness and neatness of front office area.
  • Ensures that all guests are greeted on arrival & departure of the hotel.
  • Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day
  • Check Hotel situation, occupancy, functions, groups, VIPs
  • At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations
  • Prepare for daily arrivals in terms of room allocations, amenities and special requests of the guests.
  • Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously.
  • Co-ordination and information with Front Office, IT, Finance and all other departments.
  • To effectively handle all guest complaints concerning the Front Office in co-ordination with the FO Supervisor / Front Office Manager / Rooms Division Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer.
  • To be punctual on duty.
  • Be well groomed to the standards laid down.
  • To comply with all hotel rules and regulations as outlined in the handbook and to be aware of company disciplinary and grievance procedures.
  • To create an environment which promotes employee morale.
  • To promote a helpful and professional image to the customer and give full cooperation to any customer requiring assistance with the prompt, caring and helpful attitude.
  • To anticipate the needs of the customer whenever possible, to enhance quality service and in turn enhance customer satisfaction.
  • To give full co-operation to any colleague requiring assistance in a prompt caring and helpful manner. To be flexible in assisting in other areas of the Hotel in response to the business and customer needs
  • Is familiar with all related company documentation and especially with the relevant Operational Standards for his / her field of responsibility.
  • Other duties as assigned.

    Our commitment is to give all MGallery employees the opportunity to live the passionate experience of becoming talented and considered Actors and Directors.

    In this way, each and everyone can gain fulfillment, benefit from other hotels best practices and become a talented professional in a franchised and managed high-end hotel network.

    To give employees the passionate experience of becoming talented & considered Actors and Directors through which they gain fulfilment as well as learning an high end trade in a hotel network composed above all of franchised and managed hotels.

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