Senior Executive, Digital Operations Excellence
DKSH Vietnam Co., Ltd.
Ho Chi Minh
4 ngày trước
source : VietnamWorks

What We Can Offer

13 payment + Performance bonus PTI More enhance training courses

Job Description

General responsibilities :

  • Operational Excellence & Team Management
  • Manage a team of digital experts to achieve business objective
  • Think holistically about digital operations performance to identify gaps and business opportunities to better support digital business
  • Be the main stakeholder with regards to the digital operations and act as the business owner for all digital operations performance management activities in Vietnam.
  • Solve day-to-day operations problems, find root causes, and suggest sustainable solutions
  • Manage and Maintain Standard Operating Procedures (SOP) for operations
  • Work with 3rd party vendors to ensure requirements are executed
  • Develop and manage a successful relationship and SLAs with respective business partners and fulfilment center.
  • Work closely with both internal and external stakeholders on stock forecasting to improve the overall fulfillment rate through weekly and monthly joint forecasting
  • Work closely with internal stakeholder to establish order forecasting accuracy to optimize and maximize resources to achieve healthy metrics set by the platforms and e-retailers
  • Work closely with warehouse, transport team and order processing team to ensure timely shipments & inventory management and always review the fulfilment / delivery options
  • Provide analysis & performance reports including daily, weekly, and monthly reporting of KPIs and recommending changes to improve performance to achieve P&L results
  • Support New Customer / Client onboarding into the organization by providing administrative and expert support
  • Business development support for new / existing clients, partners for DKSH to become a strategic partner of choice
  • Operational Finance

  • Sound understanding of finance reconciliation
  • Experience with trade expense claims and marketplace expense claims would be a plus
  • Support on timely clearance of accounts receivables and balancing of books
  • Manage and Maintain Standard Operating Procedures (SOP) for operational finance
  • Online Business Solution (OBS)

  • Lead process improvement and enhancement projects
  • Communicate with OBS Team (CSSC) to continuously update features, troubleshoot, perform UAT on projects, as well as on day-to-day issues such as syncing and API
  • Apply business acumen on how backend features will reflect in frontend, for consumers and the wider team
  • Other ad-hoc duties and projects as assigned

    Job Requirements

    Leadership responsibilities

  • Ability to lead, inspire and upskill team members to attain high level of expertise
  • Drive self-learning and improvement in eCommerce Operations Excellence and DKSH behaviors as part of continuous learning
  • Be able to lead and provide guidance to the multiple internal and external stakeholders
  • Skills and knowledge

  • Consumer-first mindset
  • A passion for and experience with digital end-to-end business process across business functions.
  • Plus, point for SAP knowledge or any other WMS related system and multiple platform order management system
  • Understanding of project management, problem-solving skills and root cause analysis will be an added advantage
  • Ability to work in a regional matrix organization with stakeholders on a variety of levels, enforcing standards and guidelines
  • Sound knowledge and hands-on experience on business process design, process architecture, and process levels
  • Proficient in MS Office applications
  • Experience with Distribution Center operating processes

    Soft skills

  • Ability to work in a fast-paced environment and to handle multiple tasks, to prioritize them and meet deadlines
  • Ability to communicate clearly and concisely
  • Demonstrate ability to work and collaborate in team setting
  • Strong in critical thinking skills
  • Highly energetic and self-motivated, hand-on attitude and attention to detail


  • Bachelor’s degree in business administration, logistics or related disciplines
  • Diploma holders are also welcomed

    Work experience

  • Preferably with at least 3 - 5 years of relevant work experience
  • Prior experience in a company known for eCommerce or online fulfilment operations related to the logistics industry is an added advantage

    Job Locations

    Viettel Complex Building, Hẻm 285 Cách Mạng Tháng Tám, Phường 12, District 10, Ho Chi Minh City, Vietnam

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