Quality Control Specialist - CCC Collection

Home Credit

Ho Chi Minh, Vietnam

6 ngày trước

DESCRIPTION

Monitor, evaluate call, feedback call’s result, to ensure Ops follow the process and improve their performance

Inspect the work of Team Leader CCC to support the improvement of operators

Execute calibration meeting to unify and handle enquiries of TL - CCC

Monitor overall quality in CCC through reports to correct the mistakes of Ops or implement wrong process for the better one

Update new information, procedures, regulations to Operators and Team Leader CCC to ensure they clearly understand the news

REQUIREMENTS

Working experience in customer service, Quality control is preferred .

PC skills (MS Windows, MS Office etc.)

Basic English

Good verbal communication skills

From College Degree

BENEFITS

13th Salary Fixed and KPI Bonus

PTI Health Care for personal

24 / 7 Accidental Insurance

100% Social Insurance

Meal + Phone Allowance

Yearly Medical Checkup

15 Annual Leaves

Professional and Transparent Working Environment

Apply Latest Financial Technology in the World

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