Investigation Manager
Prudential
Thành phố Hồ Chí Minh
12 giờ trước

At Prudential, we understand that success comes from the talent and commitment of our people. Together, we have a shared vision in securing the future of our customers and our communities.

We strive to build a business that you can shape, an inclusive workplace where everyone’s ideas are valued and a culture where we can thrive together.

Our people stay connected and tuned in to what’s happening around us, keeping us ahead of the curve. While focused on the long-term, we look to the future to bring growth, development and benefit to everyone whose lives we touch.

Support Senior Manager and Head of Investigation (HOI) to investigate all violations / frauds to protect benefits of customer as well as company to provide assurance to PCA and PVA management on the compliance with Group’s, PCA’s standards and local government regulations.

1. Support Investigation Senior manager and (HOI) to conduct investigation of customer fraud-related complaints / non-customer fraud-related complaints :

  • Responsible to assign the cases to subordinate as appropriate.
  • Conduct investigation with agent / employee; and agent’s / employee’s uplines for explanation and statement.
  • Interview relevant parties for investigation purpose, where necessary.
  • Liaise with all relevant parties on any findings.
  • Provide fact summary including finding and recommendation for management review.
  • Review draft reply letters.
  • Feedback sales forces’ / business lines’ concerns on company guidelines and procedures.
  • Review and oversee the cases handled by subordinate.
  • Works effectively with Police, Court, authorities for handling the serious violations
  • 2. Support Investigation Senior manager and HOI to conduct investigation of sales force / employee cases received from other sources (PCA Confidential Helpline / compliance hotline / report from agency, etc.).

  • Conduct investigation with agent / employee; and agent’s / employee’s uplines for explanation and statement .
  • Prepare investigation report for management and PCA .
  • Works effectively with Police, Court, authorities for handling the serious violations
  • 3 . Support Investigation Senior manager and (HOI) to Propose Sales Force Disciplinary Committee’s (SFDC) or employee disciplinary decisions.

  • Collate and present representatives’ appeals against disciplinary action to the SFDC.
  • Enforce the company’s disciplinary policy by consistent application of the disciplinary policy against the sales force / employee.
  • Ensure that the disciplinary action on agency / employee is recommended according to the prevailing disciplinary policy.
  • Prepare reports to seek management approval on disciplinary actions.
  • Attend and take minutes of SFDC’s meeting.
  • 4 . Support Investigation Senior manager and HOI to lead, supervise and guide Investigation team.

  • Develop key competencies of Investigation team.
  • Provide opportunities for cross functional exposure / training.
  • 5 . Others : to be assigned by Investigation Senior Manager, HOI, Department Head and / or Company’s top management (if any).

    Báo cáo công việc này
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Nộp đơn
    Email của tôi
    Bằng cách nhấp vào "Tiếp tục", tôi đồng ý với neuvoo để xử lý dữ liệu của tôi và gửi cho tôi thông báo qua email, như được nêu chi tiết trong Chính sách bảo mật của neuvoo. Tôi có thể rút lại sự đồng ý của tôi hoặc hủy đăng ký bất cứ lúc nào.
    Tiếp tục
    Mẫu đăng ký