Front Office Manager
Pullman Danang Beach Resort
Da Nang, Central, Vietnam
2 giờ trước

Job Level

National under local employment status (or Foreigner already entitled to be recruited for this role)

Job / National under local employment status (or Foreigner already entitled to be recruited for this role) Fixed-term contract : No Status Full Time Anticipated Start Date 26-06-2019


Nguyễn Thị Kim Sinh +842363958888


Level of Education Bachelor / Licence Areas of study Hospitality Management Professional experiences 1 to 2 years Languages essential English

Essential and optional requirements

International Hotel background.

Certification / Licence : No.

2 years experience handling all Front Office Manager funtions and Human Resourse. Preferably in the hospitality industry.

Ability to work in a computer based, multi-task enviroment

Certification / Licence : No.

Must be computer proficient. Have ability to communicate fluently in the English language, both verbally and writing. Be able to communicate effectively at all levels.

Be alert and reponsible, the business funtions seven day a week, 24 hours a day. A hospitalitties eviroment.

Key tasks

  • Represent the hotel in a positive manner on and off duty.
  • Make reports to General Manager and to the Head Office.
  • Control Room Reconcilidation form on a daily basis.
  • Control the Room Revpar, the everage room rate, and enhance the sales strategy.
  • Analyze results and give ideas to increase profitability.
  • Control the expenses of department and maintain them as low as possible within the level of service according to hotels philosophy.
  • Check the City Ledger with the financial controller.
  • Ensure that the statitics data concerning the daily operations of the Front Office are correctly recorded
  • Optimize the sales by suggestive selling; train staff on selling techniques and ensure that they are implemented.
  • Set up the norms and procedures of department according to the specificattions of the hotel; ensure that these norms and procedure adre followed through.

    Constantly review and update these procedures.

    Consolidate the policies of the department and ensure their application.

    Transmit his / her knowledge to the staff to improve their performance and correct them if necessary.

    Prepare all the necessary documents for the day to day operation and assign the tasks to subordinates.

    Handle and solve special requests and complains.

    Check tasks are accomplished accurately by the staff.

    Supervise the work of subordinates.

    Delegate tasks to his subordinates to prepare them for bigger responsibility.

    Control and ensure the follow up of the reservation system.

    Check operational documents like Front Oxxffice logbook, a rrival and departure lists.

    Check the list of guestroom assignment of the next day.

    Present in the lobby during the busy period like check-in and checkout.

    Check and coordinate the car transportation booking.

    Authorize room changes, rebates.

    Participant in the periodical meeting with all managers.

    To inspect all equipment continously and keep the well amintained to ensure proper funtioning.

    Builds teamwork and staff morale in the department.

    In responsible for the interview / recruitment / hiring / terminating of staff within department.

    Handle discipline actions.

    Control department Human resourse isues and procedures.

    Prepare the schedule ò the staff.

    To conduct periodic(half-yealy) staff performance appraisal.

    Organize periodic meeting and communicates with all departmental staff

    Guides / coaches / motivates staff to provide a high level of service to the resort guest.

    To be responsible for the selection / training / development of staff with an eye towards maximum productivity and guest satisfaction.

    To attend all the assigned training programs.

    To draw up and update the job descriptions and job specifications for the respective positions within the department.

    Organize his / her manning as reflected on the Organization Chart and according to budget.

    Develop training and development plans for staff, implement ans evaluate these plans.

    Develop and constantly review standard and procedures fairly and consistently with staff.

    To help to minimize wastage, neglect, breakage and mishandling of equipments and supplies.

    To take f ull responsibility of tasks that has been assigned to him / her.

    Control the hygience and cleanliness of work are, equipent and material.

    Control and apply strickly all safety and hygiene policy rgulation and procedure of the hotel.

    Constantly control adherence to the grooming standards of Lifestyle Resort, also within other departments.

    Conduct herself / himself in a respectable way so as to provide a role model for junior staff.

    Report to the management of any deviation from established practices and standards.

    Perform other duties as maybe assigned.

    Pullman and its talent community

    The Pullman promise is built around its three values : commitment, adaptability and creativity , and these are orchestrated throughout the hotel by a specific human resources and management policy :

  • Body & Soul, the service attitudes model developed by Pullman
  • Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions
  • A Pullman school of leadership, focusing on creativity.
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