Relationship Manager, Employee Banking-(2200005956)
Posting Date
14 / Mar / 2022, 3 : 29 : 39 AM
Unposting Date
Ongoing About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other.
We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you.
You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours.
When you work with us, you'll see how we value difference and advocate inclusion. Together we :
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
Time-off including annual, parental / maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
Flexible working options based around home and office locations, with flexible working patterns
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to.
If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Role Responsibilities
Strategy
Creating and maintaining relationship in corporation with company client to offer and sell employee banking services connected with persona products like payroll, personal loan and mortgage loan and cross-sell Bancassurance.
Managing the team to maximize new business opportunities to achieve agreed targets and provide efficient service quality so as to ensure customer retention while providing one-stop quality customer service in an efficient operation where risks are well controlled.
Ensuring an ongoing growth in market share and profitability in line with Bank’s business direction through excellent relationship with customers.
Motivating and developing the team to achieve agreed sales targets and to project a unique professional service quality.
Business
Generation of new business for employee banking services via creating and maintaining relationship with company clients.
Setting, facilitation of execution and monitoring sales plans for the team
Coaching all team members about product and sales skills to increase sales productivity
Ensuring all team members to have referral of prospective business to other SCB functional units
Being multi-skilled to handle all kinds of transactions and services in the bank.
Enhancing the Bank’s image via community activities.
Processes
Controlling and doing periodic checks of operational risks and workflows.
Facilitating and implementing work process improvements.
Doing recommendations of credit applications (if need be).
People and Talent
Being responsible for the health and safety aspects within the unit.
Ensuring the work environment is safe and free from risk relating to Health & Safety.
Ensuring that any H & S issues raised by staff are addressed and escalated on a timely manner.
Supporting in the implementation of the Group H & S initiatives.
Promoting H & S awareness amongst employees.
Identifying & ensuring Fire wardens and First aiders are trained appropriately.
Ensuring compliance to local legislations and group requirements.
Risk Management
Ensure compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank and regulatory requirements pertaining to Money Laundering and CDD.
Participate in and / or support the Bank's effort in combating money-laundering activities.
Exercise due care and diligence on matters related to Money Laundering and KYC in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.
Governance
Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Responsible for delivering effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the Employee Banking team to achieve the outcomes set out in the Bank’s Conduct Principles
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Serve as a Director of the Board of Standard Chartered Bank Vietnam
Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association
Internal :
EB Business Development team
Other Responsibilities
Embed Here for good and Group’s brand and values in the team,
Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
Functional knowledge
Strong product knowledge of assets & liability products, operations and process
Core banking / asset products system knowledge
Strong understanding of corporate banking needs for employees on wide scale
Leadership & People Management
Inter-personal skills and ability to influence other functions
Good stakeholder management capability
Risk & Governance
Knowledge of New To Bank sales governance framework
Good understanding of Cross Border guidelines and restrictions
Client Experience Management
Ability in business planning relating to sales, product and service.
Digital savvy, need to be comfortable with our digital platforms
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