Senior Business Process Specialist
FE CREDIT
Hồ Chí Minh
6 ngày trước

Mô Tả Công Việc

OBJECTIVES

Responsible for mapping processes, enabling process improvements and automation in assigned areas (low complexity level).

COMMUNICATION

Internal (within VPB FC)

With all key stakeholders IT, Operations, Risk, Finance, Collections, Sales etc.

External (outside VPB FC)

Consulting partners / external vendor to provide service for company

KEY RESPONSIBILITIES

1. Process Management

  • Review the process management plan with direct management, stakeholders and revise the schedule as if needed
  • Monitor process mapping / improvement plan and report actual progress to Project Review Committee on a regular basis (monthly / bimonthly)
  • Map, analysis and evaluate as-is business processes. Outline and propose to-be business process with improvements, areas for automation
  • Coordinate with internal key stakeholders in implementing automation solutions for business processes
  • Analyze and monitor implemented changes to business processes related to productivity, quality, cost, time and make adjustments as needed
  • Coordinate with Finance Division in performing cost and benefit analysis of improvement / automation of processes
  • 2. Vendor management

  • Monitor and verify all budgeted expenditures to vendors in the assigned process areas
  • Monitor and evaluate the performance of vendors, including evaluating their performance against KPIs agreed in contracts
  • Ensure that vendor delivers according to agreed scope and timeline
  • 3. Other

  • Alert management to process management issues such as cost, schedule or scope change
  • Perform other ad-hoc assigned tasks
  • Yêu Cầu Công Việc

  • University Graduation major : Business management, Economics, Banking and Finance or related majors
  • Min. 2 years of working experience in finance (banking, insurance, etc.) sphere, experience in consumer finance industry is a plus
  • Min. 2 years of experience in business process management
  • Good understanding of technical areas / operations of finance industry
  • Project management tools (Waterfall, Iterative, Agile, Scrum)
  • Strong working experience with process mapping tools : IBM Blueworks, Microsoft Visio, yED
  • Experience of business process automation
  • Job tags : Business Process Specialist Senior Business Process Specialist

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