Store Manager
Dot Dot Gem
Hà Nội, VN
5 ngày trước
source : Glints

About this position :

For the first full-time Store Manager in Hanoi, we're searching for a naturally dynamic leader with great service and sales expertise.

You will create a retail atmosphere that is centered on our customers and provide the groundwork for our sales culture. You are passionate about people management and understand that leading by example is the best way to get the most out of your team.

When it comes to the customer journey, you are obsessive about every detail and excel at making data-driven decisions.

What you will do : Customer Experience

Customer Experience

Creating a customer experience that focuses on building relationships through the connection and relation of our brand and brand values

Passionate about the Dot Dot mission of empowering women to buy jewelries for themselves

Increasing customer awareness about Dot Dot in Hanoi and Vietnam

Protecting and enhancing the Dot Dot omni channel customer journey. Hosting and conceptualizing in-store activations, and partnerships, that speak to our community and enhance the customer experience

Being the voice of the customer, ensuring insights and opportunities to improve brand, product and services are communicated back to the Founder.

Building a Team

Recruit, retain and develop a unique sales talent through continuous daily networking and interviewing prospective candidates

Develop, coach, and mentor a service-minded and high performing sales team

Maintain a performance culture of ownership, continuous improvement and goal achievement through consistent one-on-ones.

Build and promote strong collaborative relationships in Hanoi

The Successful Candidate Will Have

  • 3+ years minimum experience as a people leader in retail, sales or customer service
  • Understanding of local market challenges and requirements relevant to new store openings
  • Financial management experience with success in driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses
  • Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast-paced environments
  • Demonstrated understanding of service excellence in a consumer environment
  • Excellent communication skills
  • Deep local knowledge and a vast network of contacts in Hanoi. You’re on top of trends in retail, you’re well connected, and you know how to navigate and grow your network to get the introductions you need
  • The desire to work in a fast paced, entrepreneurial environment you understand the importance of experimentation and iteration.
  • Bonus : you’ve opened a store from scratch

  • Bonus : you’ve worked at a start-up or fast-growing company
  • Able to work six days a week including weekends.
  • Quyền lợi

  • Bạn sẽ thuộc vào core team của Dot Dot. Nhận lương cơ bản + % kpi (10-15 triệu). Được xem xét tăng lương theo giai đoạn, Có cơ hội được chia stock.
  • Làm việc cross-functional team product, marketing, creative.

  • Lợi ích khác : trợ cấp gửi xe, tham gia hoạt động team-building
  • Cơ hội làm việc và đóng góp ở giai đoạn đầu cho 1 startup mission-driven, sáng tạo, nhiệt huyết và công bằng.
  • Cách thức nộp đơn :

    Vui lòng gửi những thông tin sau (dưới dạng tiếng anh hoặc tiếng việt)

  • Resume và cover letter
  • Lý do bạn lựa chọn vị trí này và tại sao là Dot Dot Gem?
  • Thời gian bạn có thể thực hiện công việc
  • Thông tin để Dot Dot biết thêm về bạn ( linkedin, facebook, instagram, etc)
  • Cuốn sách mà bạn đọc trong năm nay và tại sao? (có thể không liên quan tới công việc)
  • Báo cáo công việc này

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