Enterprise Digital Account Manager

Insider Vn

Ho Chi Minh City, VN

6 ngày trước

source : Glints

Meet Insider, the first integrated Growth Management Platform (GMP).

Insider Growth Management Platform (GMP) helps digital marketers drive growth across the funnel, from Acquisition to Activation, Retention, and Revenue.

Leveraging real-time predictive segmentation powered by deep Artificial Intelligence and Machine Learning capabilities, Growth Management Platform empowers marketers to deliver personalized journeys across the web, mobile web, mobile apps, and ad channels.

Built on a unified data layer, GMP is easy to implement and simple to use, avoiding the need for complex integrations and dependency on IT teams.

Insider simplifies the life of digital marketers and helps them drive growth for their brands, with zero marketing waste.

Job Description

You’ll be the face of Insider to our clients! The bridge between their needs and our technology.

Making sure our clients are utilizing our technology at their best so that we can fully provide them with our world-class service.

You’ll monitor and facilitate the customer's adoption of our technology.

Planning strategies to help the customers meet their objectives, prioritizing and driving resolution on escalated customer issues.

Proactively providing constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our client.

Establishing a trusted advisor relationship with Sponsor and decision-maker level managers in the portfolio customers, which ensures our customer's overall satisfaction with our services and technology.

Detecting new stakeholders and departments in portfolio customers and expanding advocates in the partners.

Setting and running QBRs with necessary stakeholders.

Supervising reporting, strategic planning, success roadmap creation, operational and execution activities in portfolio customers.

Being ultimately responsible for gross churn, net churn, upsell, expansion and overall account health in every life cycle stage of customers.

Working with our data-geeks (aka engineers and developers) and product specialists whenever it’s required to make sure the client has full tech support, if necessary

Bringing new product ideas to the table! As an account strategist, you will be helping our product and design gurus shape our product roadmap

What we expect from you

At least 3 years of client-facing account management experience with a minimum of 1-year Key account management experience in a competitive field;

Preferably university degree in Management, Business, Management Information System ( MIS ), Math or Computer Science;

Digital marketing related experience in a customer-oriented position;

Proven ability to collaborate and build strong relationships with customers especially at the executive level;

Past experience as a supervisor;

Excellent oral and written communication skills; effective in person and by phone;

Accountable for results and deliverables; self-starter who works independently and proactively ;

Superior project and time management skills; excellent attention to detail;

Ability to be flexible and adapt quickly in a fast-paced, start-up environment;

Preferably solid understanding of basic web concepts and digital marketing;

Preferably solid understanding of sales techniques such as SPIN, IMPACT.

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