The Role Responsibilities
Responsible for implementing the processing and support strategy applicable to each product to ensure that it is in line with the overall CPBB strategy and that meets the needs of the individual product
To continuously challenge and improve current process to reduce TAT and increase productivity
To perform any assignments that may be required from time to time.
Identify and drive change to processes to improve productivity and standardization.
Responsible for the collective performance of the in-country Operations functions supporting the relevant product against the agreed performance and risk metrics and the associated thresholds.
Active to participate in Card operations related new projects, new business services launching.
Deliver BAU operations of Card Onboarding to align to the business strategy and priorities.
Process transactions in the system within DA given by Head CPBB Onboarding, VN
Continuously identify opportunities for changes and improve current processes to reduce Turn Around Time and increase productivity
Back up and perform any assignments that may be required from time to time.
Deal with stakeholders for Card operations issues from time to time.
Implement card operations processes in compliance with Group and Local policies, Operational Procedures under agreed timelines and no operational loss occurrence.
Active to participate in card related new projects, new business services launching.
Build and maintain a strong relationship with internal, external stakeholders and clients.
Be maker for Cards setup and fulfilment
Prepare weekly report / escalation following current processes
Custody and filling customers request form and other supporting documents
To ensure no backlog transactions.
Assist in administrative duties and other ad hoc & miscellaneous activities as assigned by the line manager
People and Talent
Complete all mandatory learning as assigned by Group
Self-motivate, learn, train, and develop to achieve high quality service to clients and avoid errors
Ensure no surprises culture no failed audits, no operational loss.
Support LM to manage the maintenance of operational integrity throughout the unit.
Proactively escalate operational risks; system risks and channel risks of the products and highlight any potential and actual breakdown of controls to Manager.
Be responsible for the identification, escalation of all aspects of risk in accordance with all relevant products at Group product level policies.
Follow up to ensure all reported risks have been eliminated.
Comply and ensure products & services are delivered in compliance with local Regulatory Requirements.
Comply and ensure approved generic Product Program and their corresponding Country Addendum are in place before any product is accepted for implementation.
Refer any instances of non-compliance to Manager to follow up.
Accountable for implementing a Risk Management methodology and the end to end control environment for each product line that ensures compliance with applicable internal policies and practices as well as external regulations and laws.
Ensure that the Unit meets the service levels.
Ensure controls are efficiently and effectively exercised in order to prevent frauds and losses.
Actively manage and monitor self-performance against defined Key Risk and Performance Indicators at the consolidated product level.
Be accountable for implementing the control environment for ensuring that the Operations’ functions supporting each product act within the applicable internal policies and procedures, as well as external regulations and laws, in respect of money laundering and fraud.
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
Network services in GSSC, Chennai / KL
Our Ideal Candidate
University degree at least.
Experience requirement : 2-3 year product and operations experience in Card Operations
Good knowledge of card, Card products, general knowledge of retail banking products.
Good communication both in English and Vietnamese
Good knowledge of bank operational procedures and local regulations requirement.
Computer / PC skills excellence
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other.
We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you.
You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours.
When you work with us, you'll see how we value difference and advocate inclusion. Together we :
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
Time-off including annual, parental / maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
Flexible working options based around home and office locations, with flexible working patterns
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to.
If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
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