Cluster Corporate Sales Executive
NOVOTEL
Ha Noi, Hanoi, Vietnam
5 ngày trước

Job Description

  • Maintain complete knowledge of the following (to include but not limited to) :
  • All hotel features / services, hours of operation
  • Hotel function space, entertainment options, menus and floral decoration options
  • Hotel safety guidelines and evacuation plan
  • Scheduled daily group activities
  • Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure
  • Coordinate all group arrangements
  • Work with group contacts to facilitate program planning and requirements
  • Communicate group needs and specifications to all relevant departments
  • Follow up with Post-Conference reports and review group billings
  • Input all group bookings and update booking activities in the system on a weekly basis
  • Prepare reports, maintain proper records and filing system in accordance to hotel’s sales administration process
  • Maintain gifts inventory and coordinate the sending of gifts to clients
  • Arrange site inspections for potential clients
  • Promote positive relations with clients and attend to all requests expediently and courteously
  • Acknowledge and handle clients’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management
  • Up-sell and promote hotel’s facilities and services at every available opportunity in order to maximize sales revenue
  • Work Experience

  • Diploma in Tourism / Hospitality Management / Events Management
  • Minimum 1 year of experience in a similar capacity
  • Excellent reading, writing and oral proficiency in both Vietnamese & English language
  • Proficient in MS Excel, Word, & PowerPoint
  • Benefits

  • Employee benefit card offering discounted rates in Accor Hotels worldwide.
  • Develop your talent through learning programs by Academy Accor.
  • Opportunity to grow within your property and across the world!
  • Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.
  • Báo cáo công việc này
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