Duty Manager
Uong Bi, Quang Ninh, Vietnam
2 ngày trước

Job Description

  • Supervises overall activities in the department.
  • Plans and organizes departmental periodical training sessions for staff of courtesy, efficiency and job knowledge (especially for new staff).
  • Ensures good communication and cooperation between front office department and other departments.
  • Performs all duties applicable to the night shift ensuring the all report, system checks as well as run of the day are performed accordingly to standards and hotel requirements.
  • Maintains a personalized service standard of the reception by constant training and motivation of the team members.
  • Reads all reservation correspondence prior to the guest arrival to understand the needs and wants of the guests, updates and corrects information in Opera accordingly.
  • Personally resolves any problem a guest may face during his stay in the hotel or endeavors to provide the maximum service possible always with a margin for flexibility.
  • Prepare revenue and occupancy forecasting
  • Work Experience

  • Previous experience with Accor or Luxury hotel Chain
  • Exceptional communication skills English and Vietnamese, verbally and written.
  • Benefits

  • Attractive local package
  • Joining an iconic property in a historical site.
  • Develop your talent trough learning programs by Accor Academy.
  • Employee benefit card offering discounted rates in Accor Hotels worldwide.
  • Báo cáo công việc này

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