Account Manager (CSO) Job Description :
We are looking for an outgoing Customer Success Officer (CSO) to assist our customers with product inquiries in a swift, proficient and friendly manner.
The CSO will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive way.
To ensure success in this position you will have the ability to maintain a sound knowledge of the service and be an effective communicator.
Top candidates are detail-oriented, motivated and have excellent people skills.
Yedda is an IT company with the goal to provide insight In-store Data that customers never had before by integrating existing CCTV systems and measuring almost every visual action in stores in real-time.
Yedda helps customers driving performances, detecting fraud and improving their decision making process.
Account Manager (CSO) Responsibilities :
Identifying customer needs.
Visit existing Clients to support in data processing that allows the company to expand business and improve relationship with key decision makers at customer side.
Bring Yedda to be seen as a high value supplier.
Resolving phone, walk-in, mail, fax, and email customer inquiries.
Contacting customers to give them accurate feedback on the progress of their inquiries.
Providing outstanding customer service and updating customer information as required.
Maintaining confidentiality of information.
Collect market information and report to relevant Business Unit Managers.
Promoting training sessions to grow knowledge of the product among the clients’ organization and to develop customer service skills.
Analyze sales data and propose solutions to increase sales.
Performing other duties as the need arises.
Account Manager (CSO) Requirements
Bachelor degree in Business marketing, finance or suitable equivalent.
Creative, confident and enthusiastic.
3+ years customer service experience.
Proficient with MS Office suites.
Outstanding communication skills, both verbal and written.
Flexibility to travel around Vietnam if and when necessary to visit clients.
14 mil - 18 mil;
Working time : from Monday to Friday;
Professional working environment;
Social & health insurance and annual leaves according to Law;
A paid birthday off day;
After 6 months working, an extra bonus scheme based on quarter performance & KPI’s;
Thirteen Salary (according to the time worked).