Operations Manager
Dhl Vietnam
Ho Chi Minh City, VN
5 giờ trước
source : Glints

Operations Manager - Job Description

We are currently seeking an Operations Manager to join DHL eCommerce Solutions Vietnam!

The Operations Manager will take ultimate responsibility in monitoring day-to-day operations in the

central hub, maintaining service levels with a focus on last mile deliveries. This includes playing an active

role in both the in-detail development of its processes and policies, and in exception reporting and

information generation.

  • Report directly to Operations Director, Vietnam
  • Working location : SGN Hub, Cluster 5-2, M12 Street, Tan Binh Industrial Park (Expansion), Binh Hung
  • Hoa Ward, Binh Tan District, HCMC

    1. Accountabilities :


    1.1.a. Customer External

    Develop and implement initiatives that will ensure DHL provides market-leading service relative to our

    cost position.

    Act as may contact at top management level, promote company’s interest to expand customer base

    1.1.b. Customer Internal

    b.1. Operations Director

    Ensure Regional Must Dos are implemented and KPIs achieved

    Support for planning and implementing ops strategies to meet service quality and cost targets

    b.2. Operations Team

    Support training initiative of the program team to enhance skills

    Support infrastructure team in setting up work class facilities

    Support the execution of new initiatives developed by the Ops Support group

    Manage effective security aspects as defined by Network Security standards

    b.3. Owner Operators

    Manage the Owner Operator System to ensure the owner providing high quality of work while

    managing the operating cost at a reasonable level


    1.2.a. Stakeholder External

    Suppliers / Regulatory Authorities / Industry

    Ensure DHL meets / improves upon its Ground Operations regulatory and environmental obligations,

    manage contractors service performance levels

    1.2.b. Stakeholder Internal

    b.1. Country Management Team

    Provide regular ground ops updates, actions, changes and targets

    Work closely in the defining and setting of country change management priorities

    b.2. Regional Operations Team

    Work together for the implementation of regional initiatives and programs, align country plan to

    regional plan

    b.3. Country Gateways, GMNC, Ops, Program Management Team

    Agree and achieve market leading Transit Time, Data Quality and Service Performance targets

    Support with expertise in providing best in class service

    Ensure together that ops staff is trained adequately


    1.3.a. Operations Management

    Monitor and track Net Service Levels for operations

    Identify and highlight exceptions in service quality

    Supervise the Cash-On-Delivery process on a national level by ensuring timely collections and

    remittances to the central account, while keeping contact with product management

    Proactively monitor and take actions for service quality improvements

    Prepare Service Quality Improvement Plans (e.g. peak period planning) and initiate corrective actions to

    maintain high level of service

    Ensure delivery optimizations at all depots so as to maintain a fine balance between service quality and

    delivery cost

    1.3.b. Operations Development

    To ensure that more locations are opened, in both horizontal & vertical market penetration of the


    Work with Channel Partners Manager to have more outsourced partners, and increase the daily delivery

    capability through establishing handover procedures

    1.3.c. Information Management

    Monitor and analyze all data related to service quality including net service levels, turnaround times

    TAT), on time deliveries, on time connectivity, utilizations, yields, no information cases, etc.

    Generate MIS for all network operations and provide reports to the senior management on a regular


    Ensure timely provision of data / reports to management for the purpose of highlighting concern areas

    that require focus for service quality maintenance

    1.3.d. Innovation and Expansion

    Support the business acquisition process and provide after sales support as required in order to achieve

    revenue and profitability targets

    Manage the actions for improvement within the scope of Ground Operations.

    1.3.e. Security Management

    Oversee Ground Operations Security practices to ensure policies and business needs are met.

    1.4.People - Management

    Provide direction, guidance and support to subordinates to help them discharge their duties effectively

    Direct depot heads and conduct alignment meetings to keep the national delivery organization aligned

    and motivated

    Direct central hub manager and resources in daily operations and support ongoing monitoring to

    improve processes and volume increases

    Develop a culture of quality, service excellence (for internal customers), flexibility and cost


    Develop a team spirit and multitasking capabilities within the team.

    Monitor the performance of subordinates on a continuous basis to identify key performers and mentor

    and coach them effectively

    Evaluate depot heads, hub head and decide on staffing

    2. Job Requirements :

    5-8 years in Logistic and Transport Management or related field.

    Experience in implementing change

    Experience of the local regulatory environment

    Have extensive technical knowledge and experience in the express transport industry is preferred.

    Leadership through effective communication and ability to influence outcomes across multiple regional


    Organizational skills with ability to prioritize under pressure

    Good Command of English and Vietnamese (Written and Spoken)

    Inter-personal skills, excellent teamwork

    Strong in leadership and communication skill

    Ability to work independently, conscientiously and under pressure.

    Banchelor Degree (or equivalent)

    Báo cáo công việc này

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