Essential Job Duties & Responsibilities
Provide Pre-Sales Support : Understand customer’s need and expectation. Work in partnership with channel sales team to demonstrate product capabilities and applicability to customer to meet their needs.
Provide Post-Sales Support : Ensure successful implementation at customer location by remaining engaged. Provide problem diagnosis and assist in the elimination of start-up issues.
Provide Technical Expertise : Act as the Applications Development Engineer to respond to inquiries regarding EFD products and their utilization in specific applications.
Deliver Field Training : Train channel sales team’s skills in conducting simple demonstrations and customer tailored solutions.
Deliver Presentations to Customers : Form an understanding of the account, prepare and deliver a highly tailor presentation / solution to establish EFD products as the premium solution to the customer’s business needs.
Teamwork : Work closely with regional sales team, service team, product specialists, and other business units. Provide local support for planned customer event throughout the year.
Provide market intelligence to management on industry trends and business opportunities.
Education & Experience
Degree preferably in Mechanical / Electrical or related field.
3 4 years of experience in engineering / technical marketing will be an added advantage
Skills & Abilities
Keen to learn and innovate.
Responsible, confident, pleasant and customer-oriented
Hardworking and trustworthy
Able to work independently
Good communication skill
Strong technical knowledge e.g. mechanical principles of fluid systems, manufacturing processes, automation and / or material science
Strong interpersonal skills i.e. have good relationship with internal and external stakeholders while getting the job done
Proficiency in spoken and written English
Willing to travel extensively (domestically)
Domestic : 90%
International : 10%
Working Conditions and Physical Demands