The Ops Sup Sr. Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team.
The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.
This document defines the skills required to perform the responsibilities of O&T Risk and Control Lead and serves as a guide in fulfilling his / her responsibilities :
The OTRC team Lead is accountable for (1) O&T Risk and Controls (2) Country COB Program Management (3) Country Nostro and Internal Accounts Reconciliation Oversight (4) O&T iCAP Coordination (5) Country MCA Coordination.
In addition, this individual is expected to contribute their expertise to projects initiated from the team.
Reports to Country OTRC Head.
OTRC Team Lead’s Profile
At least 7-9 years’ experience in O&T Risk and Control and / or operational risk related field
Knowledge of key government regulations and local laws.
Excellent consulting and problem solving skills.
Able to convey ideas clearly to senior management and staff.
In depth knowledge of Operational Risk and control management programs.
Advanced presentation skills, program management, and relationship management skills.
Able to work with senior business management to execute operational risk management strategy.
Main responsibilities :
O&T Risk and Control :
Leading in coordination within O&T for internal / external reviews
Leading in coordination with country Businesses and partners including compliance and Tech for perform gap analysis (new regulatory and updates) and local regulatory implementation.
Focus on enhancing awareness on core OTRC controls via refreshment; trainings;
O&T iCAP Coordination : Participate in O&T issues discussion and contribute on risk and control perspective.
Collaborate to create the issue and CAPs in the iCAP system as well as update its status until close.
Keep tracking to the implementation and preparing the related reports to regional / country meetings.
Country COB Program Management : Lead the execution of the country COB program to meet Policy Standards, compliance with local regulatory requirements and ensure readiness in COB events.
Key activities, including but not limited to :
Monitor regular CoB Program milestones : global / regional / country program milestones are executed and completed as per internal policy and in-country local regulatory requirements in both planning and testing.
Perform validation for critical business recovery plans (BRP) to ensure adequately documented for recovery strategies to mitigate the effects of disruptions including Denial of Service (DoS), Denial of Access (DoA), and unavailability of staff (inclusive of external third parties).
Country Crisis Management Plan : coordinate for the updated and approved Plan as per Standards as well as support Crisis Management Teams in country scenarios / events.
Perform COB training and awareness activities.
Support business in External / Internal IA reviews.
Perform regulatory gap analysis on COB related requirements and manage the program to ensure fully compliance.
Country Nostro and Internal Accounts Reconciliation Oversight
Act as the country coordinator to perform the oversight for entire process relating to Nostro / Internal accounts reconciliation and related proofing via Recon Portal
Work with Business users and Outsourced partner to create matching rules in TLM
Monitor allocation / parking rules to ensure correct owner on the pending items
Closely keep tracking and follow up on aging items and ensure escalation in governance forums for at risk items.
Country MCA Coordination :
Performed MCA Coordination for O&T units to review and participate in all MCA related reviews to identify any significant risk, issues and concerns arisen as well as contribution in discussion relating to corrective action plans for O&T.
Guide the O&T units to ensure that relating risks, controls, and tests are embedded in the component of MCA
Ensure the comprehensive MCA dashboard to be reported at franchise level for management to assess the effectiveness of country MCA as well as enhancement of MCA program.
Monitor country MCA heat map and follow up with related businesses to address any identified defeats.
Ensure quarterly MCA continuous and assessment results to be completed on time and got Entity Owner approval following Policy requirements.
Ensure Annual Risk Assessment conducted and approved by Entity Owner.
Ensure all significant risks reported across country units to be highlighted / escalated in appropriate governance forum, i.e. BRCC.
In addition, the individual is expected to contribute to other O&T Risk and Control activities including but not limited to perform ICG Risk & Control independent test plans review;
and perform gap analysis on Internal Policy / local regulatory requirements impacting O&T; as well as other tasks as assigned by the supervisor.
Bachelor’s degree / University degree or equivalent experience
Master’s degree preferred
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Grade : All Job Level - All Job FunctionsAll Job Level - All Job Functions - VN
Time Type : Full time
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