The opportunity :
As a Trade Lane Manager, you will own and lead all aspects of the trade lane, including growth and profitability, and to develop it, such that customer requirements regarding space, price, and service delivery are consistently met.
You will set targets for the trade, develop strategies to meet them, and act as an overall General Manager for the set of origin and destination combinations.
As a Network Trade Lane Manager, you’ll need to be multi-dimensional and able to work with stakeholders within and outside of the department, such as Sales, Client Solutions, and Finance.
You will :
Leadership of the trade lane and accountability for the geography’s growth and profitability
Set the trade lane’s strategy, objectives, and, in conjunction with Demand, targets to develop the trade and grow the business
Define a clear direction and vision for the region
With the Senior Director of the region, set the quarterly and annual OKRs; communicate to stakeholders the progress in achieving those, including plans to overcome obstacles
Create and promote the best end-to-end solutions for Flexport customers
Fully own the end-to-end procurement, solution design, rate setting, and implementation cycles for your geography
Acquire and maintain a deep understanding of best-in-class market offerings and customer requirements for your geography;
as the subject-matter-expert, share this knowledge with Senior Associates
Think outside-the-box to create innovative solutions to satisfy current customers and to promote acquisition new customers in your geography
Partner with Client Solutions & Sales to provide enablement and support for effective selling of those solutions
Constantly provide market insights and empower Client Solutions to sell out of your geography
Proactively share material, strategies, or connections to generate sales leads; wear the hat of business development
Be the default subject-matter-expert partner for Client Solutions & the broader Demand organization to jointly drive go-to-market commercial strategy
Be vigilant of market conditions and provide monthly and quarterly updates, as well as overall market trends to sales teams via regular conference calls or in-person meetings;
help prepare sales collateral and business reviews
Represent Network Trade Lane Management in leadership meetings internally and represent Flexport at industry conferences externally when required
Participate in sales call / visits to provide expert input on our Air & OCS capabilities
Drive growth and profitability of the trade, including business development
Refine the trade lane’s procurement strategy to deliver excellent service at the lowest cost
Improve volume and net revenue growth through smart and effective procurement; own the implementation of global financial plans and strategies
Consult with Client Solutions to price fairly and competitively and avoid revenue leakage / missed charges
Work with Network Operations Team to monitor fulfillment of our BSAs & charter capacity to ensure it is filled to the maximum at profitable rates
Act as a tactical control tower regarding space and capacity - find solutions to redistribute where needed, procure additional capacity where needed, or support other Trade Lane Managers with space challenges
Manage and deepen external vendor relationships, in conjunction with Partners’ Team
Work closely with all of the major airlines operating into and out of the trade lane to procure competitive rates and capacity to support Flexport’s growth strategy
Nurture and grow local airline relationships
Monitor and drive airline satisfaction & ensure we are quality partners for the airlines and that airlines are providing the services purchased
Assess airline performance and drive performance improvements
With the Partners Team, define the partner strategy in the region and ensure there is coverage in regions where Flexport may not have its own infrastructure
You should have :
BA / BS degree and +5 years of experience at a freight forwarder or in a similar field
Deep market knowledge and expertise with respect to imports and / or exports from a sales, operational, and procurement perspective.
Awareness of the competition and how to establish a Flexport-unique approach to the market.
A strategic vision of building a differentiated air product and the willingness to be operational at the ground-floor when need be
Inclination to think-outside-the-box to always find a better solution or alternative, while remaining grounded in numbers and metrics
Desire to build a better machine and get irritated when things aren’t optimal
Excitement to manage vendor relations and create best-in-class, innovative structures to do so
Excellent communication, interpersonal and organizational skills
A client service mindset; you are obsessed with client and squad happiness
Next-level attention to detail
Worried about not having any logistics experience?
Don’t be! Our mission is to make global trade easy for everyone. That’s why it’s important to bring people from together with our industry veterans to help move the global logistics industry forward.
We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success.
At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce.
That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.