Get to know our Team :
Get to know the Role :
The day-to-day activities :
Develop a deep behavioral understanding and intuition of our passengers and drivers, especially in the space of how they would violate our policies and game our systems.
Translate these intuitions into actions to identify and take down those who violate our Terms of Services.
Collaborate with cross-functional groups such as Engineering, Data Science, Customer Support, Marketing and Product Management to improve processes, system functionalities, and fraud detection methods.
Manage escalations, appeals and enquiries from users.
Review and make decisions on grey cases of user behaviors.
The must haves :
Good experience in collaborating with cross-functional stakeholders to build robust and broadly compatible solution.
Strong experience with metrics and reporting, and tools like Excel.
Excellent written and verbal communication skills along with strong training skills.
Detail-oriented and efficient time manager who is able to thrive in a dynamic and fast-paced working environment.
Manage project rollout of enforcement changes, including providing analytical insights and operational support.
Experience with tools such as SQL and Tableau preferred.