Senior Country Risk Analyst
Grab Vietnam
Việt Nam
9 ngày trước
source : Talent Network

Get to know our Team :

  • As the Senior Risk Analyst, you will develop a deep understanding and intuition of the behaviours of the passengers and drivers, and translate these intuitions into actions.
  • You will have opportunities to define strategies to minimize gaming in our system to create a safer environment for all our users.
  • Get to know the Role :

  • Analysis and Performance Metrics Reporting, proactively monitor success metrics and take prompt action to mitigate fraud losses.
  • Act as primary subject matter expert, develop policies and guidelines on how to resolve large and complex business problems.
  • Advise regional businesses on any potential risks to profitability, safety and security and launch targeted fraud prevention / mitigation strategies to meet all the KPIs set.
  • The day-to-day activities :

  • Analyze data to develop insights on user behaviour and / or potential for risks.
  • Develop a deep behavioral understanding and intuition of our passengers and drivers, especially in the space of how they would violate our policies and game our systems.

    Translate these intuitions into actions to identify and take down those who violate our Terms of Services.

    Collaborate with cross-functional groups such as Engineering, Data Science, Customer Support, Marketing and Product Management to improve processes, system functionalities, and fraud detection methods.

    Manage escalations, appeals and enquiries from users.

    Review and make decisions on grey cases of user behaviors.

    The must haves :

  • Degree / Professional Qualification in any field or minimum 3 years related work experience.
  • Good experience in collaborating with cross-functional stakeholders to build robust and broadly compatible solution.

    Strong experience with metrics and reporting, and tools like Excel.

    Excellent written and verbal communication skills along with strong training skills.

    Detail-oriented and efficient time manager who is able to thrive in a dynamic and fast-paced working environment.

    Manage project rollout of enforcement changes, including providing analytical insights and operational support.

    Experience with tools such as SQL and Tableau preferred.

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