Team Manager, PeC CC
Standard Chartered Bank
Hanoi, HANOI, Vietnam
10 ngày trước

Leading the way in International Banking.

We support the people and companies driving investment, trade and wealth creation across Asia, Africa and the Middle East.

And our heritage and values are expressed in our brand promise here for good.

See our Brand and Values We are currently looking for Team Manager, CC with bellowing responsibilities :

  • Driving sales productivity and other initiatives to achieve target per month and customer satisfaction objectives.
  • Working with other functions to improve processes and systems for acquisition, underwriting, authorization, account retention & maintenance, results tracking, etc to deliver the customer value proposition.
  • Coaching direct reports and key talents to deliver on individual performance
  • Coaching all team leaders about management skills so that team leaders can manage their teams to increase sales productivity
  • Being multi-skilled to handle all kinds of transactions and services in the bank
  • Enhancing the Bank's image via community activities.
  • Ensuring the team to follow service standards of the Bank.
  • Monitoring customer service quality of the team.
  • Getting customer retention efforts with personal involvement in complaint resolution.
  • Ensuring all team members to follow service standards of the Bank.
  • Cascading and living the Bank's values.
  • Undertaking special projects / assignments.
  • Getting customer retention efforts with personal involvement in complaint resolution.
  • Facilitating and implementing work process improvements.
  • Compliance Ensuring team members to be compliant with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank and regulatory requirements pertaining to Money Laundering and KYC.
  • Participating in and / or supporting the Bank's effort in combating money-laundering activities.

    Ensuring team members to exercise due care and diligence on matters related to Money Laundering and KYC in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.

    Must follow the Bank's Code of Conduct.

    We are committed to building a culture that fosters a diverse and inclusive environment that's free from bias, where everyone can realise their full potential and make a positive contribution.

    This is just one of our values that is expressed in our brand promise here for good.

    Apply Now...

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