Client Centre Executive, Field Sale
Standard Chartered Bank
Hanoi, Vietnam, Asia
3 ngày trước

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. The Role Responsibilities

Mandate

  • Approaching existing to bank customers to introduce new retail products
  • Enhance sale skill to persuade customers to buy new products
  • To promote and professionally sell the full range of consumer banking and financial service products to existing and potential customers via Client Centre and through aggressive marketing efforts.
  • Meeting the business sales growth plan by achieving personal target on all financial products - asset and liabilities
  • Providing one-stop quality customer service in an efficient operation where risks are well controlled.
  • Collect and fulfil the applications from customer.
  • Perform Original Seen and Verified on the documents and strictly follow bank’s policy
  • Business acquisitions , through typical activities like :

  • Generation of new business via cross-selling activities and out-marketing calls
  • Making effort and use sale skill, effectively sale plan to hit monthly / quarterly / yearly target assigned by Team leader and Team Manager
  • Communication with customer and explain products feature and persuade customers to buy
  • Learning on job to improve banking knowledge and soft skill
  • Limit sale errors and miss selling at lowest level
  • Management of Customer Service Delivery

  • Providing good service quality / service standards / service scope
  • Attend regular training / retraining in order to provide competent service excellence to existing and potential customer
  • Customer retention efforts with personal involvement in complaint resolution / handling
  • Ensure the collection and maintenance of high quality customer information, thus increasing the ability to service a customer’s needs by providing personalized & superior services and generate revenue
  • Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
  • This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
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