About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.
This in turn helps us to provide better support to our broad client base. The Role Responsibilities
Approaching existing to bank customers to introduce new retail products
Enhance sale skill to persuade customers to buy new products
To promote and professionally sell the full range of consumer banking and financial service products to existing and potential customers via Client Centre and through aggressive marketing efforts.
Meeting the business sales growth plan by achieving personal target on all financial products - asset and liabilities
Providing one-stop quality customer service in an efficient operation where risks are well controlled.
Collect and fulfil the applications from customer.
Perform Original Seen and Verified on the documents and strictly follow bank’s policy
Business acquisitions , through typical activities like :
Generation of new business via cross-selling activities and out-marketing calls
Making effort and use sale skill, effectively sale plan to hit monthly / quarterly / yearly target assigned by Team leader and Team Manager
Communication with customer and explain products feature and persuade customers to buy
Learning on job to improve banking knowledge and soft skill
Limit sale errors and miss selling at lowest level
Management of Customer Service Delivery
Providing good service quality / service standards / service scope
Attend regular training / retraining in order to provide competent service excellence to existing and potential customer
Customer retention efforts with personal involvement in complaint resolution / handling
Ensure the collection and maintenance of high quality customer information, thus increasing the ability to service a customer’s needs by providing personalized & superior services and generate revenue
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.