Senior L&D Specialist
Starbucks Corporation
Ho Chi Minh City, VN
3 ngày trước
source : Glints

1. Purpose of the job :

This job contributes to Starbucks success by identifying needs and implementing learning and development programs for specific client groups that will enhance their productivity and performance.

Monitor and analyze the impact of learning programs for continuous improvement. Implement succession planning for employee career development.

Models and acts in accordance with Starbucks guiding principles

2. Key Responsibility :

Planning & execution Starbucks Learning Program

Developing strategic and operational plans for the work group, managing execution, and measuring results

Conducts, facilitates and markets training programs and supports field management in execution. Observes implementation of training programs and provides appropriate feedback.

Assign & collaborate with internal trainers to each of topic and align with Ops team in training schedule

Update the L&D tracking program and do assessment end of the programs

Develop Coached and Facilitators

Implementing & develop L&D process in classroom training and in-stores coach certification

Tracking and evaluating the status of all CFs, ACFs, MTs in system

Driving Improvement

Develops new programs and instructional materials, which may have impact across the Company or multiple business units. Partners with subject matter experts to provide input for course content.

Selects appropriate training aids. Prepares lesson plans relevant to training material. Ensures that programs are integrated and aligned with existing or anticipated programs and interventions.

Manage and analysis L&D data to evaluate L&D effectiveness

Cross Function Project

Support other cross functions in building the training process in new projects / programs (LTO, SB new concepts...)

Partner Development

Providing partners with coaching, feedback, and developmental opportunities and building effective teams base on Succession Planning Process & Performance Development Conversation

Conducts and ensures the completion of performance reviews.


Minimum of 4 - 5 years of Learning and Development in multinational corporates

Experience developing and implementing learning programs for local and global

Strong project management skills; able to multitask and prioritize work in a fast-paced environment

Knowledge of and experience with Learning Management, online course creation tools, and webinar / virtual classroom platforms

Strong executive presence with ability to develop relationships, build rapport, and effectively interface with all levels within the firm

Excellent English written and verbal communication and interpersonal skills

Highly proficient with Microsoft Office Suite (PowerPoint, Word, Excel) and data management

Willing to travel

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