Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place.
We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.
Working ArrangementIn Office Job Description Individual Responsibilities :
Provide effective and timely service and resolution of a range of customer inquiries and processing requests
Review transactions for accuracy, completeness and adherence to company policies and procedures
May be required to define, quantify, and analyze errors. Analyze trends and recommend workflow changes and processing improvements including system enhancements.
Identify trends in customer issues, recognizing need to engage appropriate internal partners, and consider ways to address those issues
Engage team members in and across departments to ensure quality expectations are met and customers receive a positive customer experience
Support and meet all productivity expectations set as a team to maximize efficiency
Research and process basic and complex financial and non-financial transactions
Trouble shoot and / or assist in the resolution of incomplete paperwork
Provide operational support to clients, producers & other business areas
Assist management with solving complex issues
Assist with the training of new employees
Support project and audit requests
Be proactive in developing an understanding of MANULIFE products and policies
Support all company initiatives including team and organizational initiatives Shared Responsibilities :
Develop relationships with other associates to help establish a basic understanding of the organization
Support and proactively engage other business associates to solve inquiries revolving from day to day customer requests
Review and enhance policies and procedures as necessary
Provide support to other departments as needed and during unusually high volumes Job Requirements :
Bachelor's Degree Preferred
2-4 years previous industry or customer-centric service experience preferred
Proficiency in Microsoft Word and Excel
Ability to work independently in a fast-paced environment
Demonstrated passion for providing customer centric solutions
Knowledge of geography specific financial, securities, and tax regulations Every career at Manulife / John Hancock provides the opportunity to learn new skills and move your career forward.
Ready to make an impact somewhere?