Senior Associate, BCS (Thanh Hoa)
Thanh Hóa, Thanh Hoa City
5 ngày trước

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place.

We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

Working ArrangementIn Office Job Description Individual Responsibilities :

  • Provide effective and timely service and resolution of a range of customer inquiries and processing requests
  • Review transactions for accuracy, completeness and adherence to company policies and procedures
  • May be required to define, quantify, and analyze errors. Analyze trends and recommend workflow changes and processing improvements including system enhancements.
  • Identify trends in customer issues, recognizing need to engage appropriate internal partners, and consider ways to address those issues
  • Engage team members in and across departments to ensure quality expectations are met and customers receive a positive customer experience
  • Support and meet all productivity expectations set as a team to maximize efficiency
  • Research and process basic and complex financial and non-financial transactions
  • Trouble shoot and / or assist in the resolution of incomplete paperwork
  • Provide operational support to clients, producers & other business areas
  • Assist management with solving complex issues
  • Assist with the training of new employees
  • Support project and audit requests
  • Be proactive in developing an understanding of MANULIFE products and policies
  • Support all company initiatives including team and organizational initiatives Shared Responsibilities :
  • Develop relationships with other associates to help establish a basic understanding of the organization
  • Support and proactively engage other business associates to solve inquiries revolving from day to day customer requests
  • Review and enhance policies and procedures as necessary
  • Provide support to other departments as needed and during unusually high volumes Job Requirements :
  • Bachelor's Degree Preferred
  • 2-4 years previous industry or customer-centric service experience preferred
  • Proficiency in Microsoft Word and Excel
  • Ability to work independently in a fast-paced environment
  • Demonstrated passion for providing customer centric solutions
  • Knowledge of geography specific financial, securities, and tax regulations Every career at Manulife / John Hancock provides the opportunity to learn new skills and move your career forward.
  • Ready to make an impact somewhere?

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