Chuyên viên Kiểm soát Chất lượng Cuộc gọi
Home Credit VN
Hanoi, VN
3 ngày trước

KEY RESPONSIBILITIES

  • Monitors overall quality of sale process in Telesales department
  • Improves the control mechanisms automatization of various reports
  • Listens to the call recordings done by Telesales Operators, evaluates the quality of the calls.
  • Send Feedback to agents and TLs
  • Coach agents who got mistakes
  • Listen to the live calls done by Telesales Operators and coach them immediately If they makes any mistake in that calls.
  • Support on site for new agent / new team
  • Conduct customer surveys of Telesales products and services
  • Solve customer complaints
  • Responsible for minimazing the cheating of Operators
  • Apply deductions if Agent violated QC rules
  • Works with Telesales Trainers to improve the training process and development of Operators
  • Work with Anti-Fraud and Security to investigate agents suspected of fraud
  • REQUIREMENTS

  • From colleague level
  • Experienced in quality control is a priority
  • PC skills (MS Windows, MS Office etc.)
  • Good English
  • Reporting skills
  • Persuasion skills
  • Good verbal communication skills
  • Confidentiality, careful, truthful, responsibility
  • Precise, attention to detail
  • Hardworking, persistent, highly trustworthy, accurate and loyal
  • Adaptable, dynamicand, flexible
  • Scheduling skills, organization, teamwork
  • COMPENSATIONS & BENEFITS :

  • 13th Salary Fixed and KPI Bonus
  • PTI Health Care for personal
  • 24 / 7 Accidental Insurance
  • 100% Social Insurance
  • Meal + Phone Allowance
  • Yearly Medical Checkup
  • 15 Annual Leaves
  • Professional and Transparent Working Environment
  • Apply Latest Financial Technology in the World
  • Báo cáo công việc này
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