Service Delivery Field Support Engineer (L2)
NTT
Ho Chi Minh, Ho Chi Minh, Vietnam
1 ngày trước

In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things.

We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure.

At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential.

The power is in your hands to do great things. It’s time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential.

Want to be a part of our team?

Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.

Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.

Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.

This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking / wireless networking.

Survey Tip : This job provides customer support. If employee is primarily responsible for applications / systems engineering, match to the appropriate applications / systems engineering position in the Global Sales Survey.

Working at NTT

  • To take responsibility on the assigned Projects and to work based on defined functions :
  • Solution(s) Consulting
  • PJ Implementation & Management
  • Operation & Maintenance
  • Maintain Customer Relationship
  • Support Customer issues within SLA, responsibility in best efforts
  • Give Improvement in IT system and internal process
  • Able to consult & compose solutions based on collected requirement, take care of Large Projects (from Pre-Sales to Post-Sales phase)
  • Ensure Project qualities, supplier’s behaviour by managing & controlling vendor(s) works
  • To maintain and support the Customers and other teams as Customer Manager
  • To lead / advise other engineers and support them in the project implementation
  • To be able to lead small group of Engineers in project implementation, control and manage progress status, report to line manager timely
  • Other duties as assigned
  • What will make you a good fit for the role?

    Standard career level descriptor for job level :

  • Seasoned and experienced professional
  • Has full understanding of specialisation area
  • Resolves wide range of issues in creative ways
  • Fully qualified, career level, career journey-orientated
  • Uses good judgement in selecting tools and methods to solve problems
  • Networks with senior internal and external people in own area of expertise
  • Receives little instruction on day-to-day work, receives general instructions on new assignments
  • Typically requires demonstrable related experience with a Bachelor’s or equivalent degree; or moderate level experience and a Master’s or equivalent degree;
  • or a PhD or equivalent degree without experience; or equivalent work experience

    Join our growing global team and accelerate your career with us. Apply today.

    Equal opportunity employer

    NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.

    We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

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