1 . TRIBE PURPOSE
The Business Tribe will support the bank's digital strategy by identifying the needs of internal and external customers and by the development of products tailored to enrich customer experience throughout their lifecycle with the bank.
The Business Tribe will design and develop products that maximize value and ensure customer satisfaction through digital initiatives, increasing customer portfolio through converting visitations to applications within the digital platform.
The Business Tribe members are required to proactively research on market strategies, provide intelligence to the business and solve new and challenging problems.
2 . ROLE PURPOSE
The UI / UX Designer is responsible for shaping and designing user centric products with Developers to deliver easy -to-use products for the business.
The role is responsible for the overall design architecture, user interface, specifications & requirements for the look, feel and functionality of Techcombank products, including websites, software, hardware and tool
3 . RESPONSIBILITIES
3.1 User Experience Design
Drive discussions with developers and squad members to understand business goals while effectively communicating design ideas
Develop creative and new user interface components and style guides based on business requirements
Conduct research and optimize existing user interface design while testing for intuitivity and experience
Drive development of design concepts and implementation, take input on user design considerations from more junior team members
Review functional specifications and participate in the development of design for functionality and user interface
Review changes or enhancements for alignment with desired user experience design and satisfaction standards and drive improvement changes
Use design tools to create storyboards, samples, prototypes and templates for demonstrations and user testing
3.2 Design Documentation
Proactively collect business requirements from tribe members to translate into design documents
Build and review functional requirement documents by developing flowcharts, layouts, diagrams, charts, code comments and guides for the application.
3.3 User Research and Testing
Evaluate market and user experience research and results
Propose updates to design architecture based on discovered trends and patterns
Perform user design research, including aggregation and analysis of primary and secondary research data, for consumer and user design acceptance and overall user experience
Test prototype interface and feasibility of products
1 . Domain Expertise
Minimum 3 years of experience in user experience design work
Deep experience and knowledge in work session design and facilitation skills
Experience in designing consumer quality experiences and products on both web and mobile platforms
Experience in designing clear and creative artifacts (task flows, wireframes, mockups and prototypes)
Experience with planning and conducting user research, user testing, A / B testing and rapid prototyping
Knowledge in at least two visual design tools (Photoshop, Illustrator, InDesign, Balsamiq, Omnigraffle, InVision, Sketch, Axure)
2 . Agile / Digital Experience
Experience as a Designer on an agile team, along with detailed working knowledge of Agile
Experience working in Agile teams or in a collaborative team environment which includes discussions around creative reviews, giving and receiving constructive feedback to and from team members and clients
Bachelor’s Degree in Computer Science, Information Studies, Interaction Design, Multimedia Design or Motion Design
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