Education Planner
ILA Việt Nam
Cần Thơ, Việt Nam
8 ngày trước
source : Talent Network

Mô tả công việc

  • Maintaining positive & sustainable relationships with current ila customers (parents & students) for re-enrolments.
  • Generating new relationships with potential customers (new enrolment)
  • Identifying opportunities for greater profits from current customers.
  • Being the all-in-one contact point for customers to contact as well as handling all queries / problems / issues to increase customers’ satisfaction.
  • Being in charge of all activities related to their customers in ILA to ensure that they receive high quality services and values from ILA
  • Other tasks related to their sales & care activities in their centres assigned by RM / RS.
  • Consult new / current customers of long life education plan
  • Understand customers’ needs and financial capabilities.
  • Design & consult a personalized education plan match with each customer’s needs & financial capabilities.
  • Follow up & support to ensure our commitment
  • Arrange new students into new classes / current classes
  • Find the most suitable classes that match with students’ requirements.
  • Convince students to put them into those suitable classes.
  • Follow up with Academic team to ensure full support for customers.
  • Maintain the high quality customer sales & care service
  • Work closely with RM / SM / AM to ensure customers’ satisfaction during the time they are with ILA
  • Handle customers’ queries / problems / issues promptly and effectively.
  • Follow up to ensure the personalized education plan to be implemented properly from both ila and customers.
  • Receive the CSS to follow up & take care their own accounts better
  • Yêu cầu công việc

  • Proven experience / knowledge and high interest as a Client Relationship oriented person.
  • Sales experience / sales-driven, customer experience / customer service-oriented and proactively sales result-oriented mindsets are required.
  • Problem-solving skills & attitude.
  • Excellent communication skills.
  • Attitude for fostering positive relationships with current customers and new customers.
  • Teamwork and collaboration oriented.
  • Fluently in English.
  • BA or equivalent degree.
  • Phúc lợi

    Bảo hiểm theo quy định, Phụ cấp, Thưởng, Chăm sóc sức khỏe, Đào tạo, Chế độ nghỉ phép

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