Customer Support Field Engineer II for Panasonic Avionics Corporation

Panasonic Avionics Corporation

Hanoi, Vietnam

4 ngày trước

source : JSfirm.com

Job Description :

Major Responsibilities

Provide technical guidance and field assistance and training to Panasonic personnel and airline customers in troubleshooting and resolving system hardware, network, and software issues.

Provide troubleshooting assistance and support for new equipment installations, enhancements or modifications for hardware, wiring, and software integration efforts and issue resolution.

Manage the relationship between Panasonic and the assigned customers to ensure satisfaction and long-term business relationship.

Monitor failure trends and highlight possible quality or reliability problems and communicate findings with our internal departments to ensure accurate and timely resolution.

Review mechanical, electrical, and software installation documentation to verify that all specifications are met.

Work with training department to conduct operational, line and maintenance training for airline customers as necessary.

Assists in aircraft delivery and support during flight test and customer flight acceptance.

Ensures interface between Airline customer and Panasonic product at OEM, (e.g. Boeing), and manage any aircraft delivery issues or post-delivery resolution commitments.

Job Requirements : Requirements

Requirements

Degree in Computer Science, Information Technology or Electronics, Engineering with at least 4 years of relevant working experience in aviation / aerospace industry.

Proficient in MS Office application, Linux / Unix commands, file system structure and overall familiarity with the various processes.

Knowledge of TCP / IP networks and troubleshooting methods.

Able to understand and use wiring schematics, diagrams and other engineering / aircraft documentation preferred.

Familiar with FAA, CAA, and ATA requirements for avionics equipment.

Strong interpersonal, analytical, problem solving and communication skills.

Excellent verbal and written communications skills in English and local language.

Experience in software and system development and integration.

Able to work independently as a strong individual contributor.

Possess a valid driver’s license and be able to meet the requirements of the airport authority for access and vehicle operation on their premises.

Able to work flexible hours, including weekends or at nights due to customer's demands or deadlines.

Salary Range : - Relocation : Travel :

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