Customer Support Field Engineer II for Panasonic Avionics Corporation
Panasonic Avionics Corporation
Hanoi, Vietnam
4 ngày trước
source :

Job Description :

Major Responsibilities

  • Provide technical guidance and field assistance and training to Panasonic personnel and airline customers in troubleshooting and resolving system hardware, network, and software issues.
  • Provide troubleshooting assistance and support for new equipment installations, enhancements or modifications for hardware, wiring, and software integration efforts and issue resolution.
  • Manage the relationship between Panasonic and the assigned customers to ensure satisfaction and long-term business relationship.
  • Monitor failure trends and highlight possible quality or reliability problems and communicate findings with our internal departments to ensure accurate and timely resolution.
  • Review mechanical, electrical, and software installation documentation to verify that all specifications are met.
  • Work with training department to conduct operational, line and maintenance training for airline customers as necessary.
  • Assists in aircraft delivery and support during flight test and customer flight acceptance.
  • Ensures interface between Airline customer and Panasonic product at OEM, (e.g. Boeing), and manage any aircraft delivery issues or post-delivery resolution commitments.
  • Job Requirements : Requirements


  • Degree in Computer Science, Information Technology or Electronics, Engineering with at least 4 years of relevant working experience in aviation / aerospace industry.
  • Proficient in MS Office application, Linux / Unix commands, file system structure and overall familiarity with the various processes.
  • Knowledge of TCP / IP networks and troubleshooting methods.
  • Able to understand and use wiring schematics, diagrams and other engineering / aircraft documentation preferred.
  • Familiar with FAA, CAA, and ATA requirements for avionics equipment.
  • Strong interpersonal, analytical, problem solving and communication skills.
  • Excellent verbal and written communications skills in English and local language.
  • Experience in software and system development and integration.
  • Able to work independently as a strong individual contributor.
  • Possess a valid driver’s license and be able to meet the requirements of the airport authority for access and vehicle operation on their premises.
  • Able to work flexible hours, including weekends or at nights due to customer's demands or deadlines.
  • Salary Range : - Relocation : Travel :

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