[TAM SON] Store Manager
Openasia Group
Hồ Chí Minh
3 ngày trước
source : CareerBuilder

Mô tả Công việc

  • Manage all aspects of the store (images, products, employees, customer service ) in accordance with the commercial strategy approved by the Board of Directors and in image standards and services around the world.
  • Manage and distribute business goals to employees to achieve sales and profitability goals.
  • Control the cost and inventory shortage
  • Take on management role through effective communication and an awareness of employees growth
  • Ensure a high standard of consistent customer service through efficient employees training
  • Respond and solve customer problems immediately, professional manner and suitable with the regulations of the brands and company
  • Gather and provide customers feedback on products to management team
  • Take responsibility for employees performance, monitor and evaluate employees periodically to achieve business results
  • Responsible for developing and training the next team
  • Comply with the regulations, rules, policies, culture, core values, mission of the store and company
  • Other jobs as assigned by the Direct manager
  • 1. P&L Management

  • Support Retail manager to plan to grow sales in the store
  • Support Retail manager to develop an annual budget that keep track of all expected expenses and sales.
  • 2. Sales management and sales service

  • Ensure that all customers are served properly
  • Cooperate with Retail manager to develop sales strategy based on market trends, sales goals and invemtory control.
  • Implement this strategy with a quality-oriented sales policy and customer service
  • Ensure that all sales teams fully understand the sales strategy and apply it
  • Ensure good after-sale services
  • Support the Retail Manager to prepare a sales budget every 6 months
  • 3. Operation

  • Check the staff’s cleaning, general display and uniform
  • Inventory and control import and export of goods
  • Control stock and order.
  • Check out the promotions at the time of application and persistently disseminate to employees
  • 4. Purchase

  • Execute a suitable purchasing strategy, based on the specifics of the store (demand, inventory, and sales goals)
  • 5. Inventory

  • Proactive inventory management to increase sales
  • Always fully aware of the inventory of all product lines and report promptly to the Retail manager, predict product accumulation and shortages, and maintain as reasonable as possible.
  • Optimize in-store sales by ensuring inventory is available, and regularly rearranging goods in the store
  • 6. Knowledge of goods and products

  • Train the sales team to develop the right sales skills
  • Maintain an image of the store and the environment with the company that sets its standards of day-to-day operations
  • Ensure product knowledge and theme of season & year and responsible for training staff to understand product knowledge.
  • Develop a training plan and make recommendations to the Manager every year
  • 7. Customer Service

  • Ensure that each member of the Sales Team provides an excellent service to each customer entering the store, consistent with the Brand's customer service standards.
  • Sales growth through suitable services for all customers
  • Always be present and resolve internal problems at the store in case of a conflict
  • 8. Team Management

  • Responsible for allocating business goals, scheduling work schedules for employees
  • Promote the sales team to serve all customers according to specified standards
  • Supervise and maintain high quality staff
  • Track each employee's performance
  • Ensure that the team is properly trained on a regular basis to develop customer service, product knowledge and sales skills.
  • Monitor and ensure the allocation of employee leave schedule according to the regulations of the Company.
  • Create teamwork, discipline and mutual respect, as well as dedication and loyalty to the Company
  • Ensure all team members receive the right support to reach their best potential
  • 9. Sales Management

  • Ensure that processes and systems are clearly understand, run smoothly, and comply with the ever-changing needs of sales operations
  • Support the Retail manager according to the Company's process of handling sales reports
  • 10. Communication

  • Deploy all communication activities as instructed by the Marketing department in relation to the store as required
  • Propose to Marketing all communication activities that can help achieve the store's sales goals
  • Always be a brand ambassador for all store visitors and to ensure that each member of the sales team acts as the brand ambassador
  • 11. Asset Management

  • Responsible for the management and maintenance of the store's assets
  • Responsible for timely reporting to the Retail manager to fix problems that do not affect sales activities
  • 12. Team Training

  • Responsible for guiding and training new employees in accordance with the Company's regulations and procedures
  • Train employees in sales skills, customer communication and other skills
  • 13. Other jobs as assigned by the Direct Manager

    Yêu Cầu Công Việc

    1. Core Competencies

  • Positive thinking
  • Proactive / Creative
  • 2. Skills

  • Problem solving skill
  • Execellent communication skill
  • Teamwork skill
  • Presentation skill
  • Sales skill
  • Job assignment and authorization skill
  • Training skill
  • Management capabilties and customer service
  • Customer relation management skill
  • Strong sales thinking with solid analytical skill
  • 3. Knowledge & Qualificaion

  • Graduating from college or higher
  • At least 5 years management skills in luxury retails or similar qualifications
  • English / French / Japanese or Chinese is an advantage
  • Experience in retail, fashion, executive management skills is an advantage
  • Knowledge of Microsoft Office skills
  • Báo cáo công việc này
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