About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.
This in turn helps us to provide better support to our broad client base. The Role Responsibilities
Business acquisitions, through typical activities like :
Generation of new business for Priority products & services connected with products like Payroll / Personal Loan / Mortgage / Bancasurance.
Achieve allocated business targets
Participate actively in branch sales planning to generate action plans for meeting targets.
Regular monitoring of sales
Be multi-skilled to handle all kinds of transactions and services in the bank
Convert customer leads to sales.
Generate potential new leads for other parts of bank e.g. Private Bank.
Successful and consistent conversion of leads to sales.
Upgrade potential customers to Priority and Private Banking.
Sell multiple standard products to customers based on identified needs.
Refer to product specialists to sell more complex products based on identified needs.
Quality customer requirements appropriately.
Provide advice and respond appropriately to less complex queries.
Build on existing relationships to grow / develop customer portfolio.
Cultivates customer pipeline.
Anticipate future basic product needs given analysis of current state.
Accurate process transaction documentation.
Identify opportunity for transaction processing improvements.
Management of Customer Service Delivery :
Providing remote service at good quality and service standards as set out by Team Manager, Business Development Priority.
Attend regular training / retraining in order to provide competent service excellence to NTB and potential customer
Ensure transactions are processed with a high level of accuracy and commitment in order to satisfy customer needs.
Ensure compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank and regulatory requirements pertaining to Money Laundering and CDD.
Participate in and / or support the Bank's effort in combating money-laundering activities.
Exercise due care and diligence on matters related to Money Laundering and KYC in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.
Must follow the Bank’s Code of Conduct.
Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Responsible for delivering effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders Internal :
Senior RM / RM Priority Banking
Senior RM / RM Business Banking
Client Service Manager
Embed Here for good and Group’s brand and values in the team,
Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
Enhanced multi-product Priority knowledge
Market and competition knowledge
Client training on digital solutions
Communication and presentation skills
Negotiation and objection handling
Understanding of KYC principles