Customer Service Associate - Ho Chi Minh City, Vietnam
Ho Chi Minh City
2 ngày trước

This role is one of the most important positions in our company because you have the most touch points with our users and drivers.

You will rush to answer every call on the first ring, and when you are on the phone, you are our Lalamove ambassador. Whether our customers or drivers have a positive experience with us depends on you.

No two days are ever the same in customer service and don't be surprised if you receive customer or driver complaints occasionally, it probably means that they are feeling frustrated and they need your help.

Our best CS role model gives it a laugh and tries their best to turn around the situation. No hard feelings. This role suits someone who is positive, outgoing and customer-oriented.

To succeed, you must be passionate about our business.

What we seek :

  • Managing in and out bound calls from users, drivers & clients inquiries, complaints, orders follow up, all sales and marketing matters.
  • Developing new business opportunities and expand customer base in order to achieve sales target.
  • Conducting market research to identify selling possibilities and evaluate customer needs.
  • Supporting the marketing and PR activities, events or campaign, etc...
  • What you'll need :

  • Positive, outgoing and customer-oriented.
  • Assertive with excellent interpersonal and communication skills.
  • Good team player and responsible.
  • Fluent in Vietnamese, proficiency in English a plus.
  • Immediately available is highly preferred.
  • Báo cáo công việc này

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