This role is one of the most important positions in our company because you have the most touch points with our users and drivers.
You will rush to answer every call on the first ring, and when you are on the phone, you are our Lalamove ambassador. Whether our customers or drivers have a positive experience with us depends on you.
No two days are ever the same in customer service and don't be surprised if you receive customer or driver complaints occasionally, it probably means that they are feeling frustrated and they need your help.
Our best CS role model gives it a laugh and tries their best to turn around the situation. No hard feelings. This role suits someone who is positive, outgoing and customer-oriented.
To succeed, you must be passionate about our business.
What we seek :
What you'll need :