Senior Field Service Engineer (Low/Medium Voltage Electrical Engineer)
ABB
Ho Chi Minh City, Generic, Vietnam
5 ngày trước

As a Service Technical Specialist, you will be responsible for executing Service work with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guide- lines.

Reporting to M&S Service Manager oversee all delivering quality customer service to satisfy customers. In close co-operation with customer and other ABB teams, take actions to identify new Service business opportunities for ABB.

Your responsibilities

  • Performing Service tasks like installation and commissioning of equipment and routine maintenance independently, identifies technical problems and makes analysis through remote or on-site activity in different Service categories (installation and commissioning, routine maintenance, extensions, replacements etc.)
  • Contributing to customer satisfaction by executing Service work according to customer order and expectation. Maintains a good relationship with customers
  • Coordinating, preparing, and ensuring that all materials, parts, and equipment are available and at the appropriate quality for Service activities
  • Preparing all documents and reports to be signed by the customer representative. Reporting work done in a timely manner and follows up when needed
  • Troubleshooting simple equipment failure and makes recommendations to avoid repeating the problem in the future
  • Providing recommendations to management to improve operations and customer service
  • Applying safety rules and safe practices as well as environmental responsibilities. Reporting unsafe practices and incidents
  • Your background

  • Degree / Diploma in Electrical / Mechanical / Mechatronics Engineering.
  • Minimum 5+ years’ experience in MV / LV products and electrical engineering.
  • Experience service engineers with experience in Electrical Engineering (LV / MV)
  • Knowledge of Microsoft Suit, SAP systems, AutoCAD
  • Benefits

  • Accident insurance
  • Transportation Allowance
  • Báo cáo công việc này
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