You will be responsible to provide an excellent and consistent
level of service to your customers. The Guest Service Officer is responsible toassist with guest services in various areas of the hotel, such as reception,executive floor, communication center or concierge.
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.· Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
Delivers and picks up guest baggage as assigned by GSO Concierge / Bell Service.· Stores luggage according to standards.
Directs incoming guests to the check in area whilst offering to handle any luggage the guest happens to be carrying.· Directs guest and visitors to any of the Hotel’s facilities.
Transports guest’s luggage to their room in an efficient manner· Escorts guests to their rooms, explaining all in house and room facilities.
Assists to open and close car doors for guests whenever the opportunity arises.· Loads / unloads guest’s luggage for arriving and departing guests.
Ensures vehicle's license number, type are logged down on the luggage tags for future reference.· Assists all guests with luggage storage, ensuring the proper handling, storage, security and procedures are followed.
Handles parcel wrapping.· Delivers daily morning newspapers to guests’ rooms and offices as assigned.· Delivers any other special newspaper that guests may request for.
Maintains a tidy lobby by checking the general cleanliness and tidiness of the sitting area and entrance.· Ensures all messages of any kind are promptly delivered to the guest’s room.
Assists to direct traffic in the hotel’s driveway.· Ensures that the bell carts are kept clean, shiny and orderly at all times.
Hails taxis and answers guests’ inquiries.· Prevents entrance of unauthorised or undesirable persons.· Opens doors, welcomes and greets guests and visitors.
Loads / Unloads guest luggage from cars / buses upon arrival and departure· Keeps main entrance and driveway neat at all times.
Be aware of all functions and promotions held in the hotel.· Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Supports and embraces the spirit of We work through Teams
Ideally the candidate should have a degree or diploma in related major
At least 2 years of related experience
Good customer service, communications and interpersonal skills.
Good management skills.
Good English capacity