Tele Collector, Collection
Standard Chartered
Ho Chi Minh, Vietnam
5 ngày trước

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base.

Responsibilities :

  • Perform call dunning activities to remind delinquency customers of upcoming repayments.
  • Accountable for ensure and effective chasing customer to obtain the daily, weekly and monthly target.
  • Sending reminder letters, postcards, facsimile notices, telegram to Line Manager
  • Responsible for working expeditiously on all accounts assigned and updating collection diaries in the collections tracking reports.
  • Following up the results of all collections activities which have been done to see how it successful
  • Following up customers’ requirement e.g. waiving interest or penalty fee, changing address etc.
  • Having solution to help customers’ problem with obtaining reasonable outcome to the bank.
  • Monitoring and reporting suspicious case of fraud or any sign of risk occur
  • Monitoring and reporting suspicious money laundering transaction / activities to Country MLPO
  • Handling daily report of delinquent accounts which have been called or visited to report the result of those activities to Collection Head.
  • Responsible for maintaining the professional image of SCB through compliance with the guidelines specified in the, Bank’s Code of Conduct / Collectors’ Code of Conduct
  • Ongoing self refresher training on Money Laundering Prevention.
  • Accountable for complying with the Bank’s compulsory training curriculum and additional development programs. Regulatory & Business Conduct
  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
  • This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key Measurables
  • Achieving daily and monthly target which is set by Managers
  • Reducing loss rate from delinquent accounts which targeted by Business / Group
  • Providing good service to customer by prevention the customer complaints
  • Living 3 core values of the bank
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