About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.
This in turn helps us to provide better support to our broad client base.
Perform call dunning activities to remind delinquency customers of upcoming repayments.
Accountable for ensure and effective chasing customer to obtain the daily, weekly and monthly target.
Sending reminder letters, postcards, facsimile notices, telegram to Line Manager
Responsible for working expeditiously on all accounts assigned and updating collection diaries in the collections tracking reports.
Following up the results of all collections activities which have been done to see how it successful
Following up customers’ requirement e.g. waiving interest or penalty fee, changing address etc.
Having solution to help customers’ problem with obtaining reasonable outcome to the bank.
Monitoring and reporting suspicious case of fraud or any sign of risk occur
Monitoring and reporting suspicious money laundering transaction / activities to Country MLPO
Handling daily report of delinquent accounts which have been called or visited to report the result of those activities to Collection Head.
Responsible for maintaining the professional image of SCB through compliance with the guidelines specified in the, Bank’s Code of Conduct / Collectors’ Code of Conduct
Ongoing self refresher training on Money Laundering Prevention.
Accountable for complying with the Bank’s compulsory training curriculum and additional development programs. Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key Measurables
Achieving daily and monthly target which is set by Managers
Reducing loss rate from delinquent accounts which targeted by Business / Group
Providing good service to customer by prevention the customer complaints
Living 3 core values of the bank