The Sales Executive's mission is to primarily promote the hotel and where
possible, hotels belonging to the chain in his / her area / region. This position is accountable for booking individual and / or group business on an established base of the top producing key accounts and for managing / converting high potential key prospects.
Proactively manage a portfolio of accounts in the assigned geographic / business market with the objective of exceeding the budgeted room revenue.
Conducting a minimum of 18 physical sales calls per week plus 3 site inspections / entertainments.
Conduct telesales activity as directed.
Service existing accounts and maximize their business for other services of the Hotel i.e. Banquet Sales, Restaurants, etc.
Research and Identify major prospects and formulate sales action plan to convert them into clients.
Keep our marketing database up-to-date with detailed profiles of our corporate accounts.
Pattern of usage. - Historical growth
Key contact persons / telephone numbers / addresses. - Competitive hotels used / sales / volume / etc.
Meet with & entertain supportive and potential clients in order to maintain or develop a mutually beneficial business relationship.
Constantly monitor and report on competitor activities including promotions, special rates and events.
Maintain regular contact with all clients and report any adverse comments to management for rectification.
Achieving the individual targets set and complete assignment on schedule.
Submit a daily sales report to ADOSM Corporate before leaving each day, a weekly activity plan for the following week each Saturday, any other reports as requested by the GM or DOSM.
Be an Accor and Pullman Vung Tau representative at all times by displaying professional conduct and ensuring all hotel policies and procedures are adhered to.
Liaise effectively with all internal customers and departments to ensure high levels of guest satisfaction.
Ensure all dealings and requests are actioned within 24hrs copying relevant departments and Accor RSO as necessary.
Meet and greet VIP as required.
Confidentiality must be exercised at all times in all matters. Company information may not be revealed to any person outside of the organization.
Attending social functions organized in or outside the hotel.
Issuing and following up on rate contracts according to the approved rate chart and sales condition (to be signed by GM / RM).
Making quotation for incentive or group bookings, do follow-up as per standard procedure.
Undertake any task or duty that may be assigned from time to time by the Director of Sales & Marketing or Assistant Director of Sales and Deputy General Manager or General Manager.
RESPONSIBILITIES AND MEANS
To identify business potential and upkeep close contact with former and potential clients through personal visits, phone calls and correspondences in view of contract signing with them.
To analyze statistics and implement strategies to achieve the set goals and objectives in the marketing plan.
To recommend the solutions and strategies to further improve the sales performance.
To ensure that the sales team meet the clients requirement and the service offered to them corresponds effectively to their requests.
To draw up together with the sales team and concerned departments regarding sales promotion and packages.
To participate in Accor seasonal sales promotion and other marketing activities of the Accor group.
To maintain regular contacts with the clients and report any adverse comments to the management for rectification.
To train sales team about the hotel special promotions and advertising schedule.
To acquire extensive product knowledge, its strength, weaknesses, opportunities
and threats as against key competitors.
To monitor and analyze the hotel’s key competitors regarding prices, services and facilities offered on a regular basis.
To organize and attend trade shows or undertake sales trips to maintain key accounts and develop new business opportunities for the hotel through active supervision and sales coverage with designated sales personnel.
To visit VIP top accounts and meet VIP guests to establish closer relationship with them.
REPLACEMENT AND TEMPORARY MISSIONS
In his or her absence, the Sales Manager may be replaced first by an Assistant Sales Manager appointed by the Director of Sales or another Sales Manager.
The Sales Manager may be called upon the undertake :
ü Activities outside his / her own area and to publicize hotels other than his / her own for specific projects and / or programs
ü To assist another Director of Sales in the opening or general sales effort of any other of the chain's hotels.
He / she may be call upon to undertake responsibilities outside his / her own area and work in other DEPARTMENTs in the hotel for a specific period of time.
1. Education / Professional experience
Certificate or Degree in Business Administration school or Hotel Management school
Previous and proven experience in similar job scope.
Excellent knowledge of hospitality industry in Vietnam, especially Hochiminh City
Understanding hospitality market including customer segmentations, distribution system
Communication skills, Excel, Word, Outlook PowerPoint
Fluent in Vietnamese and English
2. Skills / Qualities
Pullman : a new service attitude centered on proximity, sociability & sharing experience.
Ensure all connector embody the same mindset by developing each individual’s sense of curiosity, open-mindedness, interpersonal skills and sense of initiative.
Employee benefit card offering discounted rates in Accor Hotels worldwide.
Develop your talent through learning programs by Academy Accor.
Opportunity to grow within your property and across the world!
Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.