Customer Success Executive
Alfa Connections Vietnam Co., Ltd
Ho Chi Minh
3 ngày trước
source : VietnamWorks

What We Can Offer

Attractive salary Company trip Working environment : flexible, sociable, friendly

Job Description

We are looking for a Customers Success Executive (CSE) to foster a trusting relationship with our customers. This role is to oversee a portfolio of assigned customers, assisting customers to fully adopt the cloud solutions, develop new business ideas and actively identify new sales opportunities.

The CSE's responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and to answer customers' queries

In this role, you will liaise with cross-functional internal teams to improve the entire customer experience. Ultimately, a successful CSE should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our solutions and services continuously.

This position may require occasional travel.

  • Drive adoption across multiple departments and business users
  • Conducting demonstrations and guiding customers through new and existing features
  • Provide end users consultation and support to resolve queries and educate on best practices
  • Build and maintain strong, long-lasting customers relationships
  • Assist with client requests and issue escalations as needed
  • Develop new business ideas and actively identify new sales opportunities.
  • Participate in client workshops, presentations, training, events etc.
  • Be a subject matter expert and work closely with sales to support client proposal development
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Keep accurate records of discussion or correspondence with customers in CRM portal
  • Ensure own knowledge of company’s solutions, products and service are up to date
  • Support the marketing team to organize events
  • Any ad-hoc duties assigned
  • Job Requirements

  • Candidates should possess a Diploma or Degree
  • 2-3 years of working experience in IT / Sales / Business Process Optimization
  • Fresh with the right attitude are welcome to apply
  • A flair for sales / business development
  • Self-motivating and have a strong sense of initiative
  • Excellent follow-up, interpersonal and customer service skills
  • Strong verbal and written communication skills
  • Ability to work in a fast-paced environment
  • Highly accountable, responsible, creative thinker and problem solver
  • Ability to multi-task, prioritize and manage time effectively
  • Fluent in English
  • Preference to be located in Ho Chi Minh City
  • Job Locations

    Indochina Park Tower, No. 04, Nguyen Dinh Chieu Street, Dakao Ward, District 1, Ho Chi Minh

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