EC - SAP Technical Delivery Manager
Bosch Group
Tân Bình, Thành phố Hồ Chí Minh, Vietnam
21 giờ trước

Job Description

  • Lead team of technical support consultants. Provide support, direction and mentorship in tech support and service delivery in multiple SAP product lines.
  • Perform project / service management activities within the organization and leading team to achieve project / service objectives and stakeholders’ expectation.
  • Adapt to organization’s quality management process & standards at Bosch
  • Research and implement best practices in SAP support services for high service quality, cost efficiency while ensuring procedures and policies followed.
  • Accountable for Incident, Request, Change and Escalation processes, ensuring coordination of relevant parties, effective communication to stakeholders, and service reviews for lesson learnt and best practices.
  • Driving development of technical competencies & capability within the team and organization.
  • Handle project management for small and medium size projects
  • Qualifications

  • 8-10 years of experience in IT with minimum 4 years' experience of managing SAP / IT application support teams.
  • Ability to coaching and developing team members in delivering support services following standards and processes.
  • Have knowledge and experience of SAP functional module(s) and / or SAP ABAP development.
  • Have technical experience as well as experience managing technical teams
  • English skills proficiency is a MUST
  • Proactive and Flexible to work across time zones
  • German / Japanese language skill will be an added advantage
  • Strong communication, interpersonal and leadership skills
  • Strong knowledge in Project Management / AMS processes
  • PMP / ITIL certification is preferred
  • Additional Information

  • Committed 13-month bonus
  • Collaboratively yearly performance bonus
  • Meal & Parking allowances
  • Premium insurance (PVI) for employee and 2 family members
  • Overseas training programs and working onsite opportunity
  • Good benefits of Trade Union activities, team building and company trip.
  • Opportunity to work in global projects of fast developing company and being a part of innovation team contributing initiative ideas to the hi-tech world.
  • Engage in our diverse training programs which surely help strengthen both your personal and professional skills
  • Báo cáo công việc này
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