Contract Processing Manager
Home Credit VN
Hanoi, VN
1 giờ trước

KEY RESPONSIBILITIES

A - Manage and Control Back office to ensure all staffs align with business requirement of Company :

  • Read Daily / Weekly / Monthly reports related to SLA, Performance, Quality Assurance and give feedback to Subordinates to improve quality and quantity.
  • Manage individual, team and Supervisor performance metrics including productivity, attendance, quality service, and all administrative functions
  • Training of staffs and Supervisors to ensure that everyone is performing adequately in their role
  • Work with others team to create reports to control and improve mistakes of staffs
  • To ensure all staffs align with company process, procedure, and policies
  • Set up & review KPI to adapt with business requirements
  • B - Lead and involve in improvement of Process / Procedure to optimize process and productivity of Back Office

  • Participate in new projects, new changing system, new process / procedure of Company
  • Optimize procedure to ensure staffs can work effectively.
  • Work with process team for new / adjusted process related to Contract Processing to improve the quality and productivity of Team
  • Identify root causes of issues and put forward proposals to the OPS management team
  • D Headcount and Budget Management

  • Make and control Budget of CP Team
  • Manage budgets and costs effectively in respect of the planning process.
  • E - Others :

  • Create and manage CHR related to CP
  • Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations
  • Create and control motivation program for subordinates
  • Other tasks are assigned by Head of Operations
  • JOB REQUIREMENTS

  • University degree
  • Experience in 1 of the following filed : contract processing, Library, Logistic, process
  • Fast learning of overall of process, and other divisions policy, procedure & process
  • Strong management skill and people relation skill
  • Well structure oriented
  • Excellent verbal and written communication skills
  • Good Presentation skills
  • COMPENSATION & BENEFITS

  • 13th Salary Fixed and KPI Bonus
  • PTI Health Care for personal & 3 dependants in the family
  • 24 / 7 Accidental Insurance
  • 100% Social Insurance
  • Meal + Phone Allowance
  • Yearly Medical Checkup
  • 18 Annual Leaves
  • Professional and Transparent Working Environment
  • Apply Latest Financial Technology in the World
  • Báo cáo công việc này
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