Senior QC Executive
Grab
Vietnam
6 ngày trước

We are Grabbing the job detail for you

The day-to-day activities :

  • Responsible for analyzing driver performance and reporting driver performance metrics.
  • Responsible for implementing ongoing processes relating to driver / partner quality controls.
  • Responsible for reviewing operational processes to improve quality of process execution and quality of data.
  • Responsible for implementing and reviewing country fraud controls.
  • Assist with fraud-related checks responding to driver requests to reactivate or change verticals.
  • Other related duties as required by Team Lead or Country QC Manager.
  • The must haves :

  • University Graduate, business, communication or language a plus
  • 2-5 years experience in an administrative service environment (preferably in a regulated environment).
  • Excellent communication and organizational skills
  • Detail oriented and thorough
  • Keen and prudent judgment and decision making
  • Ability to implement and execute change accordingly
  • Ability to analyze data to assess trends and issues impacting performance
  • Confers with customer representative to resolve complaints
  • Strong foundation in data query / manipulation using SQL. Especially MySQL, SQLServer etc.
  • Proficiency in both English and Vietnamese
  • Knowledgeable with office computing tools Microsoft Office / Google Docs
  • Get to know Grab :

    Grab is more than just the leading ride-hailing and mobile payments platform in Southeast Asia. We use data and technology to improve everything from transportation to payments and financial services across a region of more than 620 million people.

    We work with governments, drivers, passengers, merchants, and the community, to solve critical problems in Southeast Asia.

    Grab began as a taxi-hailing app in 2012, but we have since extended our product platform to include GrabCar, GrabShare, GrabBike, GrabHitch, GrabExpress, GrabFood, GrabCoach, GrabShuttle, GrabCycle.

    We recently launched our fintech platform GrabFinancial, which consists of payments, lending and insurance. Our latest addition is GrabVentures, an in-

    house incubation platform. We are focused on pioneering new commuting and payment alternatives for drivers and passengers with an emphasis on convenience, safety, and reliability.

    Currently, we offer services in 8 countries. Our R&D offices are in Singapore, Seattle, Beijing, Bangalore, Jakarta and Vietnam.

    We aspire to unlock the true potential of Southeast Asia and look for like-minded individuals to join us on this ride.

    If you share our vision of driving South East Asia forward, apply to join our team today.

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