[Home Racer Program] IT Contact Center Engineer
Home Credit VN
Hanoi, VN
5 ngày trước

Are you ready to join the biggest recruitment program at Home Credit? We’re launching Home Racer Program for our young talents.

Under this 06-month intensive program, you’ll be empowered to involve directly in driving business impact & contributing to hyper growth strategy of Home Credit Vietnam by participating in our cross-functional projects of the company with sponsorship from C-suite levels.

You’ll benefit from on-the-job training with line manager, buddy’s coaching and gaining hands-on experience to develop your own future.

  • Directly involve in both local & global technology projects under mentorship of line manager, buddy and other top business leaders to explore & drive technical readiness for adoption of new Call Center technologies to enhance system quality for 1000+ Call Center Operators.
  • Hands-on develop and establish technical and operating standards of Call Center System by implementing and reviewing operating structure of Call Center to not only maintain but also optimize and drive system enhancement and performance.
  • Perform periodic inspections of the Telecommunications & Call Center facilities and equipment to determine compliance with established standards, specifications, instructions, and regulations.
  • Conduct field and special tests to determine efficiency, adequacy, durability and desirability of equipment in relation to service demands.
  • Drive customer-obsession value by truly understanding end-user needs then providing dedicated technical support to resolve their obstacles
  • JOB REQUIREMENTS

  • Final-year student from top-notch universities (preferably Software Engineering / Computer Science major or relevant) with GPA from 3.
  • 0 / 4.0 OR fresh graduate with less than 1 year of work experience

  • Passionate in applying new technologies to transform business
  • Foundational knowledge in System, Network and IT Helpdesk with a strong self-development drive is indeed a strong plus to accelerate your development faster
  • Proficient in English to well communicate in our multi-cultural environment
  • Good logical, critical thinking & problem-solving to detect the business situation then propose positive changes.
  • Effectively work both in a team and on your own
  • Have Customer Obsession, Entrepreneurial, Integrity, Operation Excellence & Digital Savviness mindset, as it’s our core Leadership Qualities here
  • SELECTION PROCESS :

  • Round 1 : Application Submission (Best before August 31st, 2022)
  • Round 2 : Self-Assessment Tests
  • Round 3 : Online HR Interview
  • Round 4 : Case Study & Final Interview with Top Business & Technical Leaders
  • BENEFITS

    Besides unique learning & career growth opportunities, we’ll also provide you with exclusive benefits & rewards :

  • On-hand 12-month permanent contract with 6 months of fast-track & tailored career path.
  • Very competitive starting salary
  • 13th month salary & yearly performance-based bonus
  • Premium health insurance package
  • 15 annual leaves to refresh & recharge yourself
  • For Application Form, please send us with the format : Position Applied Full Name

    Our Talent Acquisition Team is always ready for your upcoming race!

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