Working here is about being there for our customers; we’re available should the worst happen and we work together to enable social and financial equality across the UK.
But it’s also about you how you develop and what you can achieve. We’ll help your talent thrive in an environment where you’ll be supported to work flexibly and autonomously, sharing in our success and rewarded for a great performance with a generous benefits package.
From HR and Digital teams through to Group Finance, Risk and Corporate Comms our Group function support our businesses across the UK and abroad.
Delivering essential services and activities that have a real impact on our business and our customers lives, we enable our people to do what they do best, contributing to delivering a great customer service, profitability and strategic growth.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion / belief, sexual orientation or age.
Group Digital is seeking an experienced Digital Operations & Technology Manager, with a strong Digital / IT pedigree to build and manage a Technical Team with Day to Day Operational responsibilities for Information Security, Supplier Relationships & Problem Management
Principal Accountabilities :
Supplier Relationship Management
Overview of Supplier Relationship and Contractual Renewals Lead regular Materiality Assessments of supplier base Derive best value from supplier base
Oversight of Information Security & Access Control Own the Group Digital Information Security Strategy Ensure that Group Digital adhere to Group-
wide Information Security policies Maintain an accurate and up to date view of open Security risks and severity levels Lead Cyber Security initiatives continually evolving at pace, as security climate evolves, to mitigate risks Co-
ordinate urgent remedial activities when risks turn to issues Represent at internal IT Security Committee, supporting Group to address Group-
wide security challenges Responsible for Group Digital Identity Access Management Responsible for Group Digital IT General Controls / Security Framework
Incident & Problem Management
In partnership with the company’s IT Service Providers, meet or exceed customer Service Level Agreements (SLA) through monitoring, proactive planning, and rapid incident response Lead Incident Management to ensure any service impacting incidents are resolved in a timely manner according SLAs Champion trending and operation MI to drive Problem management to reduce service incidents Seek and embed a Service Improvement culture to continually improve and evolve service operations.
Where required, attend and present materials to the relevant control boards, Strategy Committee and divisional ExCo’s. Participate in regular and ad-
hoc meetings and liaison with team, departmental and group colleagues to ensure the successful operation of digital services, sharing knowledge and expertise.
Keep up to date with the web development discipline; learn about new technologies and liaise with colleagues in similar roles across group to acquire, maintain and disseminate specialist knowledge relating Service Management.
To undertake any necessary training and development. Any other duties appropriate to the grade of the post as required by this role.
Strong Digital Pedigree Leadership Role in Large Complex Organisation
Change / Transformation management disciplines Extensive IT Operational knowledge Extensive IT Infrastructure knowledge Extensive knowledge of Supplier Management disciplines Extensive knowledge of IT Risk and Controls Extensive Commercial and Contractual knowledge
ability to comfortably interact with all stakeholders (board, customers, employees, partners, suppliers) Track record of strong leadership and employee engagement The willingness to embrace new technologies and influence other team members to adopt Relentless drive towards paperless working, wherever possible
Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you.
Our employees have a wide range of benefits including a generous pension scheme, life assurance, 25 days' holiday (plus one day after two years), private medical insurance, performance related bonuses, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.