Working with departments, Card organizations and partner bank to solve complaints / inquiries and handle relevant tasks :
Manage billing disputes (chargebacks) related to credit card.
Interact with customers (cardholders & merchants), organizations and international networks to resolve billing mattes
Monitoring Card Issuance, Card Delivery and Equal Payment Plan program.
Process payment invoices with partners (MKS, VISA, VNPOST, MPOS...
Budget and review expenditures for the department.
Follow-up the Cards System / Gateway implementation and get trained on it.
Develop and execute the knowledge and skill about system operation for driving business.
Keep tracking of reco ncile process of money of payment transaction.
Other related duties requested by line manager
Participate company projects to develop of product, process and system
Designs and implements credit card operations policies and procedures.
Analyze operational effectiveness of all card operations and implementation procedures; determine cause for any gaps in operational effectiveness and implement process improvement plans as needed.
Participate in projects for not only Credit Card but also BNPL project to ensure proper representation of the cards and deposit review are being met
Provide support for the implementation of new card products, services, and regulatory compliance.
Support internal departments on cross-functional processes such as reconciliations and other systems involving card functions and processes.
2 year experiences in processing chargeback disputes of Card
Have knowledge about Card operations, credit card system and processes.
Must be fully conversant with Visa rules regulations , transactions flows and preferably the message formats.
Experience in working procedures (Operational & Technical) & compliance with card network associations.
Proficient technical skills Microsoft Office.
Work well independently but must also work as part of a team
Communication skills, good customer service.
COMPENSATION & BENEFIT
13th Salary Fixed and KPI Bonus
PTI Health Care for personal
24 / 7 Accidental Insurance
100% Social Insurance
Meal + Phone Allowance
Yearly Medical Checkup
15 Annual Leaves
Professional and Transparent Working Environment
Apply Latest Financial Technology in the World