Infra Engineer
FPT Software
Đà Nẵng
3 ngày trước
source : Tuổi Trẻ

Mô tả Công việc

Quantily : 02

  • Work closely with CUSTOMER to understand the operation & support requirements.
  • Receiving and processing the tickets from L1 (local corporate personnel)
  • User's OS response (e.g. environment setting in Windows 10, inquiries on how to use, transfer to the person in charge of the action area, user feedback, etc.)
  • Monitoring System and process all issue from system monitoring
  • Escalating to L3
  • Coordinate with CUSTOMER to troubleshoot and resolve any issue related to the Cloud PC system within the committed SLA, including misconfiguration / corruption of system services.
  • Update existing documents to reflect changes made to the system during operation support.
  • Share with CUSTOMER any changes made to the CloudPC system in advance. All changes will need to be discussed and carried out properly on an agreed schedule through the Change Management process
  • Environment : Citrix, Azure, uCloud, CTOZ
  • Working Hours : 13 : 00 22 : 00 VNT
  • Yêu Cầu Công Việc

  • College graduated or higher in Computer Science, IT, Engineering, or related fileds
  • At least 2+ experience working as an IT infra, system engineer or experience in a similar roles.
  • To have experience working on windows, Linux environment
  • To have experience working on azure in general and azure monitoring
  • To have knowledge about Citrix, VM Ware, ThinC,
  • To have understand of operation and infrastructure design
  • Good technical understanding of application development approaches and technology is plus
  • Basic in English (Can communicate directly with Customer in basic cases)

  • Salary : up to 1500$
  • Signing bonus up to 20M
  • FPT care health insurance provided by AON and is exclusive for FPT employees.
  • Company shuttle buses provide convenient way of transportation for all employees.
  • Annual Summer Vacation : follows company’s policy and starts from May every year
  • Salary review 1 times / year or on excellent performance
  • International, dynamic, friendly working environment
  • Annual leave, working conditions follow Vietnam labor laws.
  • Thông tin khác

  • Bằng cấp : Cao đẳng
  • Độ tuổi : Không giới hạn tuổi
  • Hình thức : Nhân viên chính thức
  • Báo cáo công việc này

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