The Citigold Relationship Banker is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and / or evaluating processes and data.
Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information.
Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices.
Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices.
Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards.
Limited but direct impact on the business through the quality of the tasks / services provided. Impact of the job holder is restricted to own team.
Client Account Management
Review CG customer needs and asset allocation, pro-actively engage with the customer to validate the understanding of the needs.
Advise CG customers to enrich the relationships by mobilizing additional funds and sell other fee based products / services based on the current and future customer needs.
Review product penetration for the assigned client base, identify potential CG customers who can be sold tailored products to enhance product penetration
Ensure coverage of all relationships through customer engagements, risk profiling and
Organize CG customer events to enhance customer bonding.
Acquire new CitiGold customers through converting referral leads.
Compliance, Risk & Controls
Ensure that KYC / AML and other compliance norms are strictly adhered to.
Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
0-2 years relevant experience
Ability to manage relationships both internal and external; Ability to multi-task
Mandatory certifications as required for selling financial products
Bachelor's / University degree or equivalent experience
Citi has entered into an agreement with United Overseas Bank (UOB Vietnam) to transfer its consumer bank in Vietnam which includes Cards & Loans, retail banking and insurance distribution.
The sale is expected to complete in end of 2022. As this is a role to work in Citi’s consumer bank, the successful candidate will initially be employed by Citi, but during the course of sale completion, their employment will transfer to UOB (or) a new entity that will employ Citi’s consumer bank employees, prior to their transfer to UOB.