Reservations Agent
Hilton
Da Nang, Da Nang
101 ngày trước

Job Summary

A Reservation Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer excellent services and influence the Guests' decision to stay at the property.

At Hilton, our promise is to ensure every guest feels cared for, valued and respected , which means we need you to live our Hilton Values and embrace our Hilton Blue Energy Culture which you will be shared and trained when you join us.

What will I be doing?

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer services, options, and other solutions to meet Guest and customer needs.

Specifically, a Reservations Agent will perform the following tasks to the highest standards :

  • Convert and quickly reply to incoming inquiries for future business
  • Respond, positively, to sales inquiries to develop future sales leads
  • Identify sales leads and communicate to Sales, as appropriate
  • Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectations
  • Provide prompt and efficient service while maintaining the hotels brand standards
  • What are we looking for?

    A Reservation Agent serving Hilton brands is always working on behalf of our hotel and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow :

  • A passion for delivering great customer service
  • A highly professional telephone manner and excellent communication skills
  • Outstanding administration and organizational skills
  • Intermediate computer proficiency
  • It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :

  • Previous experience in a Reservations environment
  • Related academic certifications, or other collegiate-level degree
  • What will it be like to work for Hilton?

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-

    stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.

    Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.

    And, our amazing Team Members are at the heart of it all!

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