Customer Support Engineer
Varian Medical Systems
Ho Chi Minh City, Vietnam
2 ngày trước

Together, we can beat cancer. At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer.

Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions. We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world.

We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

If you want to be part of this important mission, we want to hear from you. As a Customer Support Engineer, your focus will be on providing the following types of support in the region : Responsibilities Performs client-site servicing, repair and / or installation of company product(s).

This job may include any aspect of product field support, including system hardware and software, medical or laboratory devices and equipment, and systems networking.

Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems.

Diagnoses mechanical, hardware, software and systems failures using established procedures. Determines most cost effective repair / resolution to minimize customer downtime.

Prepares reports for analysis of product failure trends and service ability issues. Provides expert remote or on-site servicing, testing, and maintenance of the most complex and advanced Varian Medical Systems (VMS) equipment according to instructions and company guidelines to ensure that customers’ equipment operates efficiently at all times.

Requires no direct supervision. Provide phone support / remote assistance to customers and to Field Service Representatives as required to achieve resolution of service need in a timely manner.

Order spare parts for assigned customers including replenishing spare parts kits for warranty and contract customers, to ensure they can operate their VMS equipment according to technical and safety guidelines with the highest level of satisfaction.

Input detailed records of service visits into company information systems, including technical problems, actions taken and parts employed to correct these problems, to ensure accurate updated customer maintenance information is available to other VMS parties.

Maintain up-to-date technical documentation, in order to permanently keep informed regarding all operating characteristics, design factors, technical performance and developments of VMS products.

Maintain a high degree of professional knowledge and safety consciousness according to VMS guidelines in order to perform activities under the safest working conditions.

Instrumental in the development of new servicing techniques and the writing of service documentation. Minimum Required Skills and Knowledge Degree or equivalent of 3-8 years of related experience Fluency in the local language and in English, both written and spoken Expert knowledge of and sound professional experience with electronic and electro-mechanical engineering, testing equipment used for verification, checkout and calibration of electronic equipment.

Expert knowledge of and sound professional technical experience with micro-computers / PC based systems Customer focused attitude Expert at defusing the most difficult customer situations Articulate and skilled in interpersonal communication.

Expert computer usage and debugging skills Expert ability to identify and repair complex software and network problems. Highly proficient at diagnosing and solving complex mechanical problems, including simple vacuum leaks.

Identify and resolve imaging system defects. Good command of English and Vietnamese; both spoken and written Varian is required to comply with all local and applicable regulations that may be associated with vaccine requirements for certain roles.

Fighting cancer calls for big ideas. We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day.

That's why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate.

Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.

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