CUSTOMER SUPPORT INTERN
KMS Technology
Ho Chi Minh City, Vietnam
5 ngày trước
Job Description

The Brilliant Career You Love

  • Are you passionate about working directly with foreign customers, providing product/services information and resolving any emerging problems that our clients might encounter with accuracy and efficiency in timely manner?
  • Are you eager to sharpen your expertise every day, and looking for the next destination of your customer-oriented career?
  • Would you like to be able to hold an on-call meeting with US customers to practice your English speaking/presentation skills?
  • Would you like to work under professional environment, start-up spirit and many strong technical experts?

If yes, we strongly believe that you will enjoy each single working day at KMS Technology.

Your key responsibilities:

  • Handle requests, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Consult best practice and work-around if current product does not meet customers’ requirements.
  • Generate database reports as requested from sales/marketing or line manager.
  • Write some basic automation scripts to troubleshoot customers’ issues.
  • Coordinate with development team to understand customers’ issues and get them solved.

Qualifications

Skills/knowledge you need to be successful:

  • Majoring in Computer Science/ Software Engineering or related fields.
  • Fresh graduated or final year student with minimum 3-month internship commitment.
  • Love to work with customers and external communications.
  • Good English communication – in both writing and speaking.
  • Aptitude to learn and understand new and emerging technologies.


Additional Information

Perks you Enjoy at KMS

  • Field training to develop required skills in a real/challenging product development project
  • Innovative and professional working environments, talented team members
  • Experience teamwork collaboration and agile process
  • Earn practical knowledge and skill to be successful in the next project
  • Competitive internship allowance and benefits: teambuilding, fitness and sport activities
  • Great working space: cozy office, PS4 game, foosball, 4K movie, esque cafeteria etc

And much more, join us and let yourself explore other fantastic things!

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