E-commerce Operations Officer
Công ty Cổ Phần Thương Mại Và Dịch Vụ Công Nghệ VelaCorp
Hà Nội
4 ngày trước
source : Tuổi Trẻ

Mô tả Công việc

What You ll Do

As the Operations Officer , you will...

  • The Operations Officer will take on a series of tasks and responsibilities relating to customer relations and communication.
  • The Operations Officer will work closely with our production team to ensure on time delivery, update new requirements and handle communication work with clients.

  • Monitor customer requests / complaints :
  • Monitor customer service email account, skype account and filter all incoming requests, and distribute to the right persons / people.
  • Follow up on all customer requests and ensure that clients receive the necessary responses / information in due time.
  • Follow up pro-actively with production to "warn" customers in case of late delivery or any other issues that might affect the customer such as delivery time, technical updates etc.
  • Update customer requirements :
  • Report and update customer's requirement to management, related parties for working and feedback on the solutions.
  • Report customer's new request / concern. Feedback on customer's satisfaction in terms of delivery, quality, service and support.
  • Yêu Cầu Công Việc

    Required Qualifications*

    Here are the things you already have :

  • Fluency in English (written and spoken) is a given, as is a can do’ attitude and a thirst to learn and develop professional and soft skills.
  • Experienced in Customer Service.
  • Experienced working on Shopify, Shopbase and co - working with Dropshiper is preferred.
  • Be proactive, interpersonal and detail-oriented.
  • Excellent written and verbal communication skills, both in English and Vietnamese
  • Proven selling and persuasive skill.
  • Computer literacy MS Office applications (Word, Excel)
  • Thông tin khác

  • Độ tuổi : Không giới hạn tuổi
  • Hình thức : Nhân viên chính thức
  • Báo cáo công việc này
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