Mô tả Công việc
What You ll Do
As the Operations Officer , you will...
The Operations Officer will take on a series of tasks and responsibilities relating to customer relations and communication.
The Operations Officer will work closely with our production team to ensure on time delivery, update new requirements and handle communication work with clients.
Monitor customer requests / complaints :
Monitor customer service email account, skype account and filter all incoming requests, and distribute to the right persons / people.
Follow up on all customer requests and ensure that clients receive the necessary responses / information in due time.
Follow up pro-actively with production to "warn" customers in case of late delivery or any other issues that might affect the customer such as delivery time, technical updates etc.
Update customer requirements :
Report and update customer's requirement to management, related parties for working and feedback on the solutions.
Report customer's new request / concern. Feedback on customer's satisfaction in terms of delivery, quality, service and support.
Yêu Cầu Công Việc
Here are the things you already have :
Fluency in English (written and spoken) is a given, as is a can do’ attitude and a thirst to learn and develop professional and soft skills.
Experienced in Customer Service.
Experienced working on Shopify, Shopbase and co - working with Dropshiper is preferred.
Be proactive, interpersonal and detail-oriented.
Excellent written and verbal communication skills, both in English and Vietnamese
Proven selling and persuasive skill.
Computer literacy MS Office applications (Word, Excel)
Thông tin khác
Độ tuổi : Không giới hạn tuổi
Hình thức : Nhân viên chính thức